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The Role:
- Support Handshake's employer, student, and career services users via email, phone, and video.
- Handle 20-30 email tickets and 10 calls daily, focusing on technical troubleshooting and workflow needs.
What You'll Do:
- Resolve questions, bugs, and feedback using internal tools and demo environments.
- Maintain response time and quality goals while flexing across queues.
What We're Looking For:
- Strong communication, resilience, and a growth mindset.
- Based in the US, with technical aptitude and a passion for democratizing opportunity.
Handshake
Handshake is a career network that connects millions of students and employers, and now runs Handshake AI to build data products for frontier labs. It's a fast-growing startup with a ~$1B run rate and a mission-driven, collaborative culture.