Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Provide application support to customers and internal users, troubleshooting and resolving issues.
Document problems, maintain knowledge bases, and escalate complex issues to Engineering or Product teams.
Test product fixes and guide users through workflows, features, and troubleshooting steps.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions and streamline operations. It offers a remote-first working environment, professional development opportunities, and a benefits package.
Handle a high volume of inbound phone calls and resolve customer issues using Amazon Connect and Connect Assistant.
Deliver positive experiences through empathy, patience, and clear communication while documenting interactions.
Work assigned shifts, including weekends and holidays, and participate in ongoing training in a fast-paced environment.
Encoura empowers students and institutions to make informed decisions through research, enrollment, marketing, and student success solutions. Since 1972, the company has been a mission-driven provider serving higher education and K-12 institutions with innovative tools and programs.
You will be the technical troubleshooter helping customers unblock issues and debug integration problems.
You will respond to support tickets, own issues from investigation to resolution, and collaborate with Customer Success Managers.
You will build and maintain a knowledge base, track support patterns, and proactively help customers avoid pitfalls.
EULER is an AI-native PRM for modern partnership teams, replacing manual work and making partner revenue scalable. The company grew 600% YoY, serves industry leaders like Anthropic and Starlink, and has a fast-moving, intentional culture focused on delivering real value.
Provide technical support for Twilio's Programmable Messaging product, serving as a subject matter expert and the voice of Twilio to customers.
Troubleshoot message deliverability issues, debug customer code, and guide customers via phone, email, and chat.
Collaborate with teammates and product/engineering teams via Slack, file Jira bugs, and stay updated on industry standards.
Twilio shapes the future of communications with innovative solutions for hundreds of thousands of businesses and millions of developers. It is a remote-first company with a strong culture of connection and global inclusion, empowering employees to make a global impact.
Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve software issues related to the ICIMS platform.
Document and escalate complex problems to appropriate teams.
ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.
Prioritize customer issues and provide hands-on support for Circle Plus communities.
Troubleshoot a wide range of issues across desktop, mobile, and custom branded apps.
Collaborate with engineers and designers to resolve complex technical challenges.
Circle is an AI-powered all-in-one platform for digital businesses, with discussions, live streams, events, chat, courses, and payments. It is a remote-only team of ~270 from 30+ countries, with async work, high expectations, and global offsites.
Provide exceptional technical and product support to clients via ticketing systems, phone, and email.
Maintain expertise on company products and collaborate with Customer Success, Product, and Development teams.
Contribute to knowledge base articles, FAQs, and documentation, and participate in testing new features.
Cordance accelerates the growth of B2B SaaS companies through acquisition and tactical and financial guidance. We are experienced operators who partner with founders to scale their businesses and realize their full potential.
Provide friendly, professional, and timely support to customers via phone.
Use proprietary technology to connect customers with service providers.
Assess customer needs, build rapport, and deliver tailored solutions.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company with a diverse and passionate community, committed to inclusivity and collaboration.
Handle inbound customer inquiries and provide timely responses across chat, case, and phone.
Troubleshoot technical issues like site navigation, logins, and functionality on multiple platforms.
Use CRM systems to track interactions and collaborate to ensure first-contact resolution.
OPENLANE is a technology company building an advanced digital marketplace for used vehicles, helping customers buy and sell with data-driven insights. The company has about 5,000 employees and fosters a culture of curiosity, collaboration, and ownership.
Provide warm, responsive customer support across email, chat, and phone.
Build rapport with customers to understand their needs and guide them through their home-buying journey.
Assign leads to partner agents and troubleshoot inquiries with clarity and care.
Neighborhoods.com and 55places.com are real estate platforms that help home buyers find their next home. The company emphasizes customer service excellence and offers a remote, contract-based work environment.
Provide personalized support to SaaS customers via Zendesk and phone, investigating issues and delivering solutions.
Collaborate with Engineering, Product, and Design teams to improve customer experience and product feedback.
Contribute to knowledge sharing, help center content, and continuous improvement of support processes.
The company develops and supports SaaS products for customers. The team is remote-first, globally distributed, and emphasizes collaboration, learning, and professional growth.
Provide friendly, professional, and timely support to customers via phone using HONK's proprietary technology.
Listen to customer needs, build rapport, and provide tailored solutions while monitoring service requests through completion.
Communicate clearly about service expectations, think creatively, and take ownership to ensure a positive customer experience.
HONK is transforming the towing and roadside assistance industry with high customer satisfaction and digital innovation. As a remote-first company, we are a diverse team committed to inclusivity and collaboration.
Answer customer questions about the product across a wide range of topics.
Write and update knowledge base content, including troubleshooting guides and feature explainers.
Use Centralize daily, provide feedback, and help shape the roadmap while collaborating with engineering.
Centralize builds a relationship intelligence platform for enterprise revenue teams, replacing the CRM. We're a Series A startup with $18M+ funding, growing 5x year-over-year, backed by NEA and Salesforce Ventures.
Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
Communicate clearly with customers and internal teams throughout the support process.
Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days. We are backed by Bessemer, Craft, and TLV Partners with $100M in funding, a fast-growing company working with Fortune 500 customers globally.
Serve as the primary support contact for contracted customers, owning issues from intake to resolution through troubleshooting and documentation.
Investigate complex product issues, analyze data, and distinguish defects from configuration challenges.
Collaborate with Product, Engineering, and other teams to improve customer experience and product.
CivCheck is an AI-powered software solution serving government agencies and their communities. As a growing startup, it offers a remote-first culture with significant autonomy and cross-functional collaboration.
Provide technical phone support for customers and field personnel, troubleshooting complex robotic issues.
Document issues in CRM, review system logs, and author knowledge base articles.
Ensure FDA compliance, meet key metrics, and maintain flexible scheduling.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for technologies like the da Vinci surgical system. With nearly 30 years of history, the company employs a team of engineers, clinicians, and innovators dedicated to making surgery smarter and more human.
Provide customer support and technical issue resolution via phone, email, and chat for web and app-based products.
Support customers script-free by exercising good judgment and research methods to resolve issues.
Accurately record interactions in HubSpot and coordinate with internal departments using Slack, Jira, or Email.
FBS is a 100% employee-owned real estate software company with over 45 years of industry leadership. The company has a professional yet casual, resource-rich working environment and offers competitive pay, healthcare benefits, and employee stock ownership.
Respond to customer enquiries through phone, email, web requests, and support channels.
Investigate technical issues, identify solutions, and guide customers through corrective actions.
Accurately record customer interactions, issues, and resolutions within CRM and support systems.
Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, the company fosters a culture of curiosity, courage, and commitment.
Proactively support customers via email, phone, and live chat to resolve technical issues and ensure optimal system performance.
Collaborate closely with Engineering and Product Management on product issues and releases.
Assist in translating, maintaining, and updating technical documentation for the product line.
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. With over 16,000 academic institutions in 185+ countries using their services, they foster a remote-first culture and a diverse team across 35+ countries.