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Role Overview:
- Support students, faculty, and staff in a fast-paced call center environment.
- Learn industry-leading technology like Amazon Connect and Connect Assistant.
- Apply communication, problem-solving, and technical skills in a mission-driven setting.
A Day in the Life:
- Handle a high volume of inbound calls while managing multiple tasks efficiently.
- Resolve customer issues using AWS tools and follow defined call flows.
- Document interactions and collaborate with teammates on escalations.
About You:
- Communicate clearly with empathy, active listening, and patience.
- Thrive in fast-paced, changing environments and follow structured workflows.
- Have a quiet home workspace and reliable internet meeting requirements.
Encoura
Encoura empowers students and institutions to make informed decisions through research, enrollment, marketing, and student success solutions. Since 1972, the company has been a mission-driven provider serving higher education and K-12 institutions with innovative tools and programs.