Founding Support Analyst, CivCheck

About the Role:

• You will be the primary day-to-day support contact for customers, owning issues from initial intake through resolution.
• You’ll combine technical troubleshooting, customer advocacy, documentation, and cross-functional collaboration.

Key Accountabilities:

• Serve as the primary support contact for contracted customers, managing requests and prioritizing cases by severity.
• Own end-to-end issue management, from intake to resolution, with detailed records and customer communication.
• Troubleshoot and escalate issues, coordinate incident management, and build knowledge resources.

What We're Looking For:

• 4–6 years of technical support or customer-facing SaaS experience with strong diagnostic skills.
• Empathy-driven customer focus, exceptional communication, and comfort with ambiguity.
• Familiarity with CRM tools and AI fluency to improve workflows.