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Key Responsibilities:
- Provide technical support through live chat and ticketing platforms, troubleshooting authentication, permissions, connectivity, and application issues.
- Manage customer cases end-to-end, reproduce issues, gather diagnostic evidence, and confirm successful outcomes.
Required Skills:
- 3+ years of customer or technical support experience, preferably with B2B SaaS products.
- Experience with Zendesk, Intercom, or similar platforms and strong analytical troubleshooting.
- Excellent English communication and ability to work in a remote, distributed environment.
About the Role:
- Work fully remote in Colombia within a 24/7 support rotation.
- Escalate complex issues with clear documentation and collaborate with senior support and engineering teams.
- Use AI tools responsibly while validating AI-generated responses.
Coforge
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.