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Overview:
- High-performing technology team supporting mobility and delivery platforms across Brazil.
- Fully remote role focused on technical investigation, problem-solving, and continuous improvement.
Accountabilities:
- Analyze and triage cases escalated by N1 support, determining bug vs. expected behavior.
- Investigate root causes using MySQL and document bugs with reproduction steps.
- Prioritize incoming requests based on severity and business impact.
Requirements:
- Experience in technical support or similar role with strong analytical skills.
- Knowledge of MySQL and ability to write queries for troubleshooting.
- Clear communication and organizational skills, with interest in AI tools.
Benefits:
- Fully remote work with competitive monthly salary and health insurance.
- Meal allowance, remote work allowance, and Wellhub access.
- Additional time off for birthday, Carnival, and year-end dates.
Not specified
They deliver reliable, scalable technology solutions for mobility and delivery businesses across Brazil. The team values curiosity, collaboration, and continuous learning in a dynamic remote environment.