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Key Responsibilities:
- Receive and register user requests through the designated IT service management system.
- Categorize and prioritize tickets according to established procedures and service requirements.
- Provide support by phone or remote access and aim to resolve eligible requests on first contact.
Requirements:
- Completed higher education degree and previous experience in IT service desk or technical support.
- Familiarity with ITSM tools, basic hardware, software, and IT infrastructure.
- Strong communication skills and ability to work independently in a fully remote environment.
Working Conditions:
- Fully remote with a 6x1 schedule from 8:00 AM to 4:12 PM.
- Saturday arrangements to be defined according to operational needs.
Benefits:
- Meal allowance, medical assistance, and dental assistance.
- Discounts on courses, universities, language institutions, and partner establishments.
- Access to an online learning platform, mentoring opportunities, and travel/pet benefits.
Unknown
Our partner company provides Level 1 IT support services, focusing on delivering efficient and user-centered technical assistance to its customers or employees. The organization emphasizes a structured service environment, fully remote collaboration, and continuous learning opportunities through mentoring and online courses.