Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Act as the first point of contact for incoming technical support requests, providing fast and professional assistance.
Triage, categorize, prioritize, and resolve straightforward technical issues while escalating complex cases to specialist teams.
Maintain accurate case documentation, communicate with clients, and contribute to process improvements and knowledge sharing.
The company is a global technology organization that provides customer support services through a Level 1 Triage team. It fosters a collaborative, inclusive culture with a focus on professional development and wellbeing.
Respond to IT support requests and troubleshoot common issues
Assist with software, account, access, and connectivity problems
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. They are a growing technology company with a remote-first culture.
Act as a customer advocate, triaging and resolving hardware, software, and administrative issues for internal end users.
Deliver white-glove support via phone, chat, and ticketing systems, and escalate complex issues to senior analysts.
Troubleshoot proprietary and third-party applications, as well as retail technology including desktops, tablets, and payment terminals.
Cellular Sales is a leading authorized wireless retailer, offering mobile devices and service plans through a large network of retail locations. The company provides technology support and services to its employees across the U.S., maintaining a customer-focused culture and a remote-friendly IT operations environment.
Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve software issues related to the ICIMS platform.
Document and escalate complex problems to appropriate teams.
ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.
Provide first-line remote technical support for hardware, software, and enterprise applications.
Manage and triage support tickets using ServiceNow, ensuring SLA compliance and first-call resolution.
Assist with remote device provisioning, software deployment, and asset management in a distributed environment.
Sutherland is a digital transformation company specializing in AI, automation, cloud engineering, and advanced analytics. They have a culture of innovation and have created over 350 inventions, focusing on delivering scalable business transformation.
Provide Tier 1 and 2 software support to clients via portal, email, phone, and chat.
Accurately document client issues and escalate to Engineering as needed.
Mentor new team members and support Level 1 agents with guidance.
Rithum is a commerce network that helps brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a collaborative and inclusive culture.
Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
Troubleshoot common software and account-related issues, investigate reported problems, and document support requests and resolutions.
Escalate complex issues to internal teams, follow up with customers, and help create product guides, FAQs, and support documentation.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.
Provide world-class technical support for desktops, laptops, medical devices, and software across Henry Ford Health locations and remotely.
Troubleshoot, research, diagnose, resolve, and escalate complex technical issues while safeguarding security.
Contribute to projects, test new technologies, and support knowledgebase growth and new hire training.
Henry Ford Health partners with millions on their health journey across Michigan and the world, offering a full continuum of services from primary to specialty care. With 13 hospitals and hundreds of ambulatory locations, it's one of the nation's most respected academic medical centers based in Detroit.
Provide support to internal and external customers through phone, support center, and meetings.
Triage and prioritize customer tickets, ensuring correct categorization and routing.
Analyze and reproduce reported cases to understand underlying causes.
The partner company develops technology to improve public services for Brazilian municipalities. It offers a remote work environment with a focus on inclusion, collaboration, and professional growth.
Proactively support customers via email, phone, and live chat to resolve technical issues and ensure optimal system performance.
Collaborate closely with Engineering and Product Management on product issues and releases.
Assist in translating, maintaining, and updating technical documentation for the product line.
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. With over 16,000 academic institutions in 185+ countries using their services, they foster a remote-first culture and a diverse team across 35+ countries.
Own and manage the support ticket queue, triaging and responding to inbound requests per SLAs.
Serve as front-line technical support for providers and clients, troubleshooting software and hardware issues.
Train new providers on the platform and maintain technical FAQ documentation.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered millions of sessions and published numerous studies, emphasizing a culture of clinical effectiveness and innovation.
Document systems, support new locations, and provide end-user guidance on security and tools.
Whip provides technology support services for automotive and collision repair operations. It engages independent contractors for IT services and operates in a fast-paced, growing environment.
Provide Level 1 and Level 2 technical support to PAR's customers, diagnosing and resolving hardware and software issues remotely.
Coordinate field service dispatch and support new system installations, staging, and commissioning.
Prioritize and manage support cases, determining when escalation or field service is required.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. They embrace a 'Better Together' ethos and focus on delivering unified customer experience solutions.
Provide administrative and operational support to IT leadership, including calendar management, meeting coordination, travel arrangements, and conference registrations.
Coordinate IT procurement activities from request through delivery, maintaining accurate records and tracking information.
Assist with information security policy administration, audits, risk assessments, and compliance documentation.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They focus on fair and efficient recruitment, with a culture of innovation and data-driven processes.
Serve as the first point of contact for technical support on smart cooler vending equipment, including mobile apps, payment readers, and connectivity issues.
Guide customers through structured troubleshooting, documentation, and escalation to Tier II when needed.
Maintain accurate records and communicate clearly with customers to resolve issues efficiently.
Smart Cooler Vending provides smart cooler vending equipment and connected solutions for operators. The company is a growing organization with a focus on customer success, technical support, and innovation in unattended retail.
Serve as the initial point of contact for Talkdesk’s platform issues, capturing incident details and classifying impact and severity.
Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance while communicating with government or education customers.
Talkdesk is a global leader in Customer Experience Automation (CXA) using AI to transform customer interactions. The company has a large, diverse team of innovators and has been recognized on the Forbes Cloud 100 for seven consecutive years.
Coordinate daily IT operational tasks to ensure system reliability and uptime.
Monitor and resolve incidents while communicating with stakeholders.
Maintain documentation and assist in process improvements.
The company delivers IT infrastructure and operational support services. It is a growing organization that values efficiency and collaboration across teams.
Act as the single point of contact for on-site and remote users for technical incidents and service requests.
Provide first-level support for PCs, hardware, software, and network issues, ensuring timely resolution.
Log and manage helpdesk tickets, monitor system alerts, and escalate issues to tier-2/3 teams as needed.
Skyrise is a company operating in the IT park in Cebu City, Philippines, providing support services. The company's size and culture are not specified, but they emphasize compliance, customer service, and internal collaboration.
Provide 24/7 support for clinical software during weekend and overnight shifts, monitoring client environments and resolving application issues.
Collaborate with clinicians, engineering, and product teams to troubleshoot software and network problems, ensuring reliable healthcare technology.
Document incidents, contribute to knowledge bases, and escalate issues to maintain high service levels and operational continuity.
This partner company provides clinical software support for healthcare professionals, focusing on radiology workflows. It operates as a startup-like environment with a fully remote team, emphasizing flexibility and proactive problem-solving.