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About the Role:
- As an IT Support Specialist, you will be the first point of contact for end-users seeking technical assistance.
- You will provide remote support for hardware, software, and enterprise applications.
Responsibilities:
- Manage and triage support tickets via ServiceNow, ensuring SLAs are met.
- Perform remote health checks and device configuration for onboarding employees.
- Develop and maintain knowledge base articles and user documentation.
Qualifications:
- 2+ years of enterprise IT support experience, with remote support preferred.
- Proficiency in ServiceNow, Okta, Google Workplace, and JAMF.
- Strong communication skills and ability to work in a distributed team environment.
Sutherland
Sutherland is a digital transformation company specializing in AI, automation, cloud engineering, and advanced analytics. They have a culture of innovation and have created over 350 inventions, focusing on delivering scalable business transformation.