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Accountabilities:
- Lead, mentor, and support the development of junior Support Desk team members and Level 1 Team Leads.
- Implement, strengthen, and continuously improve IT Service Management (ITSM) processes and operational practices.
- Act as a primary escalation point for complex or high-impact service issues, coordinating effective and timely resolution.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- At least 7 years of experience in IT support, service delivery, or IT service management.
- Hands-on familiarity with tools such as Okta, ServiceNow, Jira, Chrome, and Mac environments.
Benefits:
- Fully remote position within the United States.
- Base salary range of $140,000–$204,200 USD, with bonus and cash award opportunities.
- Comprehensive benefits package, career development opportunities, and an inclusive workplace.
Partner Company
The company provides technology and services designed to improve connectivity and support communities across the United States. It fosters an inclusive workplace with a commitment to equal opportunity and career development.