Software Support Specialist
Benefits
4w PTO
12w maternity
4w paternity
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Responsibilities:
- Handle inbound support requests through multiple channels and provide proactive outreach.
- Document issues accurately and escalate to Engineering when necessary.
- Participate in on-call rotation for after-hours support.
Qualifications:
- 1+ year of tech support and B2B software support experience.
- Excellent communication and problem-solving skills.
- Experience with ticketing software, CRM, and AI tools.
Benefits:
- Comprehensive medical, dental, and vision coverage starting on day one.
- 20 days of PTO, 9 paid holidays, and wellness days.
- 401(k) match, life insurance, and remote work stipend.
Rithum
Rithum is a commerce network that helps brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a collaborative and inclusive culture.