Coordinate incident and change management processes to maintain operational stability.
Monitor operational issues and maintain accurate records and documentation.
Collaborate with technical teams and stakeholders to ensure service continuity.
This role is listed on behalf of a partner company that manages all applications and next steps. The partner company is looking for an Operation Support Analyst and offers a contract position with exposure to enterprise-level IT operations. They value collaboration and provide a dynamic environment for team members to grow their IT service management skills.
Coordinate day-to-day operational requests across internal teams and maintain documentation.
Work with Finance, People, IT, Product, and other teams to keep operational tasks moving.
Identify process gaps and help introduce simple, scalable improvements as the company grows.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. They offer a remote-first working environment and professional development opportunities.
Provide first-line technical support for corporate and data center environments, diagnosing and resolving issues remotely.
Install, configure, and maintain IT systems, including hardware, software, and network equipment.
Collaborate with cross-functional teams to support IT projects, system upgrades, and infrastructure improvements.
The company focuses on sustainable infrastructure and technologies that create positive environmental and societal impact. It has a fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.
Support daily administrative and operational tasks
Maintain accurate records, spreadsheets, and company systems
Coordinate requests and follow up with internal teams
Bilgewater Group is a company focused on operational excellence and administrative support. We maintain a remote-first culture with an emphasis on organization, communication, and equal opportunity employment.
Independently troubleshoot and resolve complex hardware, software, and network issues for end-users and infrastructure across multiple locations.
Support and maintain servers, switches, firewalls, and retail PoS systems with limited supervision.
Participate in on-call rotations and travel up to 40% to support company sites and projects.
Green Thumb is a cannabis company that cultivates, manufactures, and distributes cannabis products. They are a mid-sized company with a focus on quality and operational excellence, fostering a collaborative and innovative culture.
Monitor and troubleshoot systems, networks, and applications to ensure optimal performance and availability.
Perform system administration tasks including server configuration, maintenance, and upgrades.
Collaborate with vendors and recommend new technologies to improve system performance and scalability.
Ocrolus builds an AI workflow and analytics platform for lenders, processing nearly one million credit applications monthly with over 99% accuracy. Trusted by over 400 customers, the company is a fast-growing, remote-first team valuing empathy, curiosity, humility, and ownership.
Provide front-line IT support, triaging hardware, software, and application issues, managing employee onboarding/offboarding, and maintaining asset inventories and software licensing.
Assist with security operations including monitoring, vulnerability remediation, patch management, and compliance initiatives such as audit evidence and risk assessments.
Support design and building of internal solutions using AI tools and database engines, integrating with SaaS via APIs, and establishing operational discipline.
Training The Street (TTS) is the world's leading financial learning services company, delivering targeted, hands-on training to corporate and academic clients globally. We're a small team growing beyond a SaaS-only stack, seeking a technician to support day-to-day operations and security.
Provide first-line IT support for hardware, software, and access issues across Windows, macOS, and mobile platforms.
Manage user account provisioning, password resets, and access permissions within Microsoft 365 and macOS environments.
Contribute to IT projects, onboarding/offboarding, and maintain documentation and inventory.
Interra Health is a healthcare technology company transforming the prescription journey for providers and patients, formed through the merger of DoseSpot, Arrive Health, and pVerify. They are a fast-growing, mission-driven team working at the intersection of software and healthcare.
Own escalated Tier 2 technical cases across networking, firewall configuration, and hardware troubleshooting.
Partner on the rollout and optimization of Zendesk AI Co-Pilot and support automation tooling.
Build and maintain internal troubleshooting guides, Help Center content, and coach Tier 1 team members.
Rockbot is an omnichannel media platform that provides integrated solutions for music, TV, digital signage, and advertising. Backed by investors including Google and Universal Music Group, the company serves businesses from local shops to national brands.
Act as the primary IT infrastructure engineer to maintain and support systems.
Troubleshoot and resolve network and server issues efficiently.
Implement security measures and ensure system reliability.
The company operates in the IT infrastructure space, seeking an engineer to act as a Superman role. No information on size, employees, or culture is available.
Support the National Sales team with critical operational services including billing, project coordination, and vendor management.
Analyze operational data, optimize business processes, and implement new procedures to enhance efficiency across departments.
Coordinate with external sources to ensure accurate performance data and make recommendations for process improvement.
Astound is a leading provider of internet, WiFi, mobile, and TV services, connecting communities and businesses through innovative technology. With a supportive work environment and personalized training, the company invests in its employees to foster growth and make an impact.