Provide first-line technical support for corporate and data center environments, diagnosing and resolving issues remotely.
Install, configure, and maintain IT systems, including hardware, software, and network equipment.
Collaborate with cross-functional teams to support IT projects, system upgrades, and infrastructure improvements.
The company focuses on sustainable infrastructure and technologies that create positive environmental and societal impact. It has a fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.
Act as escalation point for complex technical issues, performing root-cause troubleshooting and systems administration.
Mentor Tier 1 staff, standardize diagnostic processes, and build knowledge base articles.
Administer identity and access systems, manage endpoints, and support IT projects.
OneImaging is a healthcare technology company that provides a concierge approach to radiology services, reducing imaging costs by 60-80% through a network of over 5,000 vetted providers across 48 states. The company has approximately 300 employees and a culture focused on improving patient access and affordability.
Own escalated Tier 2 technical cases across networking, firewall configuration, and hardware troubleshooting.
Partner on the rollout and optimization of Zendesk AI Co-Pilot and support automation tooling.
Build and maintain internal troubleshooting guides, Help Center content, and coach Tier 1 team members.
Rockbot is an omnichannel media platform that provides integrated solutions for music, TV, digital signage, and advertising. Backed by investors including Google and Universal Music Group, the company serves businesses from local shops to national brands.
Provide 24x7x365 network support, including incident response, break/fix troubleshooting, and configuration changes for customer environments.
Troubleshoot Cisco and Fortinet firewalls, switches, routers, VPNs, and wireless infrastructure in a managed services setting.
Collaborate with external vendors and telecom providers to resolve hardware, circuit, and connectivity issues while following ITIL processes.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates as a tech-enabled recruitment service, processing applications and shortlisting top candidates for partner employers.
Provide first-line technical support to employees via phone, email, chat, and ticketing system.
Troubleshoot and resolve hardware, software, network, and Microsoft 365 issues.
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
Parametrix is a 100% employee-owned consulting firm that helps clients deliver resilient infrastructure, vibrant communities, and sustainable solutions. It is a team of professionals including engineers, planners, and scientists, recognized as a top workplace with a culture that values work-life balance and professional growth.
Monitor system-generated alerts and respond to support requests via phone, email, and ticketing systems.
Triage infrastructure, endpoint, network, and security alerts while troubleshooting first-level technical issues.
Collaborate with Tier 2 and Tier 3 technicians and maintain accurate ticket documentation for escalations.
Our partner is a technology-focused organization that delivers managed IT and network operations services. They foster a collaborative remote culture and support career growth through continuous learning and certification reimbursement.
Administer and troubleshoot Windows and Linux servers, Hyper-V, and VMware environments.
Diagnose and resolve customer incidents involving VPS, dedicated servers, and connectivity.
Participate in upgrades, migrations, and infrastructure improvement projects with clear documentation.
The company provides VPS and dedicated server hosting for FX brokers and traders. It is a small organization seeking a reliable, hands-on contractor to support customer-facing infrastructure.
Provide first-line IT support for hardware, software, and access issues across Windows, macOS, and mobile platforms.
Manage user account provisioning, password resets, and access permissions within Microsoft 365 and macOS environments.
Contribute to IT projects, onboarding/offboarding, and maintain documentation and inventory.
Interra Health is a healthcare technology company transforming the prescription journey for providers and patients, formed through the merger of DoseSpot, Arrive Health, and pVerify. They are a fast-growing, mission-driven team working at the intersection of software and healthcare.
Monitor and troubleshoot systems, networks, and applications to ensure optimal performance and availability.
Perform system administration tasks including server configuration, maintenance, and upgrades.
Collaborate with vendors and recommend new technologies to improve system performance and scalability.
Ocrolus builds an AI workflow and analytics platform for lenders, processing nearly one million credit applications monthly with over 99% accuracy. Trusted by over 400 customers, the company is a fast-growing, remote-first team valuing empathy, curiosity, humility, and ownership.
Provide remote technical support and manage IT infrastructure including cloud services, hardware, and networks for a globally distributed engineering team.
Administer Microsoft 365 services, user accounts, software licenses, and ensure compliance with internal IT policies and security measures.
Collaborate with departments to implement modern IT solutions, monitor network performance, and maintain documentation for systems and procedures.
Ehvert Mission Critical, a business unit within Salas O'Brien, specializes in the design and construction management of data centers. The firm is part of a 4,000-person engineering and professional services company with over 100 offices across North America, recognized for delivering innovative engineering solutions for mission-critical facilities.
Act as the initial escalation point for complex incidents and requests across Microsoft 365, Windows, macOS, and Linux.
Troubleshoot cloud and on-premises infrastructure, networking, firewalls, and security, ensuring timely resolution within SLAs.
Maintain accurate documentation in Autotask PSA, contribute to knowledge articles, and support team improvement initiatives.
A growing Australian managed services and technology organisation supporting small to medium businesses, government, and non-profits. They emphasise security, documentation, and dependable service, with a culture of teamwork and continuous improvement.
Support cloud-hosted application testing, implementation, maintenance, and validation.
Monitor and troubleshoot Windows, Linux, server, network, and application environments.
Assist with incident response, documentation, and operational process improvements.
Applied Systems builds cloud software and AI-powered solutions that reinvent insurance technology for agencies and brokers worldwide. With over 40 years of experience, the company fosters a people-first culture built on trust, inclusion, and growth, supporting employees to deliver their best work.
Lead a distributed infrastructure operations team across US and APAC time zones, overseeing bare-metal environments and network engineering.
Own incident response, capacity planning, hardware lifecycle, and operational reliability across four global data centers.
Manage vendor relationships, budgets, and infrastructure strategy while collaborating with security and engineering leadership.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses technology to ensure applications are reviewed quickly and objectively, and the platform is designed to streamline the hiring process.
Own first-tier IT support across Slack, Notion, Jira, and calls.
Support macOS and iOS devices, MDM, and identity management via Okta.
Improve hardware asset tracking and IT operations processes.
UFORCE is a combat-systems integrator developing deployable defence technology for allied nations. The company is growing rapidly and values combat-proven, real-world experience and speed.
Serve as the senior technical escalation point for complex IT and Operational Support issues, owning incidents from investigation through resolution.
Coach and mentor IT Support team members on troubleshooting methodologies, technical fundamentals, and documentation.
Help administer and continuously improve endpoint, identity, access collaboration, and core IT systems while supporting a remote-first workforce.
Sevaro Health is a physician-led, AI-powered virtual neurology and telestroke company partnering with hospitals across the country, with a significant presence in rural and underserved communities. As a growing healthtech company, we focus on providing reliable technology for clinicians and ensuring that where you live does not determine whether you survive a stroke.
Provides remote technical support for Synapse products and troubleshoots complex issues across multiple software and hardware systems.
Collaborates with peers and Lead Team members to develop innovative solutions and documents cases for knowledge base articles.
Maintains expert knowledge of medical imaging products, monitors TAC phone system, and ensures positive customer surveys and accurate documentation.
FUJIFILM Healthcare Americas Corporation develops cutting-edge healthcare solutions across diagnostic and enterprise imaging. With over 70,000 employees globally, we are driven by our Group Purpose of 'giving our world more smiles' and offer a dynamic, flexible work environment.
Monitor, analyze, and resolve first-level network incidents and report on network device problems.
Take client calls and troubleshoot issues with PCs, Cisco IP Phones, mobile devices, printers, and network equipment.
Escalate tickets to NOC when appropriate and follow up on open tickets until resolution.
Winsupply is a wholesale distribution company enabling entrepreneurs through a group of over 670 locally-owned companies across HVAC, Plumbing, Electrical, and more. Their support services campus provides back-office support to help entrepreneurs succeed.
Provision and manage employee devices, identities, and access across Windows and Mac environments.
Troubleshoot and resolve technical issues from account access to backend disruptions for clinical tools.
Maintain VPN, remote access, and internal systems while documenting processes and coordinating with engineering.
Welby Health is a San Diego-based healthcare organization focused on transforming complex condition management through integrated care coordination and data-driven insights. It is a growing company that partners with physicians and health systems to deliver scalable solutions.
Coordinate incident and change management processes to maintain operational stability.
Monitor operational issues and maintain accurate records and documentation.
Collaborate with technical teams and stakeholders to ensure service continuity.
This role is listed on behalf of a partner company that manages all applications and next steps. The partner company is looking for an Operation Support Analyst and offers a contract position with exposure to enterprise-level IT operations. They value collaboration and provide a dynamic environment for team members to grow their IT service management skills.