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End-User Hardware and Application Support:
- Troubleshoot and repair PCs, laptops, PoS systems, and mobile devices.
- Diagnose hardware, software, and connectivity issues.
- Coordinate equipment deployments and lifecycle activities.
Technology Infrastructure Support:
- Maintain Dell and Nutanix servers, Meraki and Fortinet network equipment.
- Perform configuration changes, patching, and preventive maintenance.
- Troubleshoot network performance and wireless coverage issues.
Incident and Service Management:
- Monitor and resolve incidents via Freshservice helpdesk.
- Proactively respond to alerts from SolarWinds.
- Act as escalation resource for Associate Engineers.
Green Thumb
Green Thumb is a cannabis company that cultivates, manufactures, and distributes cannabis products. They are a mid-sized company with a focus on quality and operational excellence, fostering a collaborative and innovative culture.