Provide high-quality customer support via email and chat, resolving issues and ensuring satisfaction.
Investigate concerns, document interactions, and follow up promptly to meet performance targets.
Collect customer feedback and share insights with internal teams for continuous improvement.
This position is with a partner company focused on customer experience and support, likely in the HRTech or technology sector. The company values collaboration, innovation, and continuous improvement, offering a people-focused culture with remote work flexibility.
Provide first-level customer support across phone, email, chat, and remote-access tools.
Troubleshoot basic technical issues and manage support requests via Zendesk.
Document issues, escalate complex problems, and contribute to product improvement.
They provide specialized flooring and space-design software solutions. They foster a collaborative and inclusive environment with opportunities for learning and career growth.
Support day-to-day operations by organizing information and managing digital tools.
Communicate directly with clients and coordinate creative assets.
Monitor client requests and proactively resolve operational issues.
This company operates in the pharmaceutical retail sector, focusing on marketing and sales. It is a small, fast-paced team that values collaboration, energy, and results.
Manage a portfolio of strategic customers, ensuring engagement, satisfaction, retention, and long-term success.
Build strong relationships with clients by understanding their goals, challenges, and business needs.
Monitor customer success indicators and create action plans to improve retention and growth.
Our partner is a technology company dedicated to delivering exceptional customer success solutions. They maintain a collaborative and flexible remote culture with a focus on professional development.
Manage contracts, proposals, and payments for external partners and professors.
Collect, organize, and analyze operational data to support business decisions.
Identify opportunities to automate and streamline processes using AI tools.
The partner company operates in the education sector, focusing on dynamic learning environments. It fosters a collaborative culture that emphasizes operational efficiency and data-driven decision-making.
Manage the sales funnel from lead qualification to closing, ensuring timely support.
Drive active sales via phone, WhatsApp, and digital tools to convert leads into customers.
Collaborate with the team to improve customer experience and achieve sales objectives.
The company provides accounting services and products, focusing on customer acquisition and revenue growth. It operates in a fast-paced, fully remote environment with a collaborative and agile team culture.
Conduct 360° analyses with autonomy and empathy in appeal and fraud suspicion cases, deciding on account blocking or unblocking.
Investigate false eligibilities, illegal plan resale, impersonation, account takeover, and check-in validations.
Use CRM tools (Zendesk, Darwin) and data platforms (Metabase, spreadsheets) for detailed evidence analysis and operational insights.
Wellhub is a corporate wellness platform that connects employees worldwide to top partners in exercise, mindfulness, therapy, nutrition, and sleep. With offices in New York and teams across Europe, North America, and South America, they foster a culture of well-being, collaboration, and diverse perspectives.
Own the cash operations queue end-to-end, managing payment queries and escalations.
Investigate payment discrepancies and perform reconciliations of customer funds.
Collaborate with internal teams and banking partners to resolve transaction issues.
A growing financial technology company focused on payments and money movement operations. It offers a fully remote and flexible working environment with a global, cross-functional team.
Act as the primary communication point between professionals and internal stakeholders.
Manage account-related administrative tasks and operational actions.
Proactively identify opportunities to improve processes and strengthen client relationships.
They provide talent matching and coordination services for client engagements. They operate in a fully remote, fast-paced environment with a focus on continuous improvement and collaboration.
Manage and structure commercial targets, ensuring accuracy and governance of sales targets across regions.
Collaborate with Sales, Trade Marketing, Finance, and Commercial Strategy to align targets and strategies.
Use data analysis and SQL to maintain target databases and drive continuous improvement through automation and AI.
The partner company specializes in commercial planning and strategy, collaborating closely with sales and finance teams to drive data-driven decisions. It fosters a collaborative, analytical culture focused on continuous improvement and technology adoption.
Partner with leadership to align organizational structures and business processes with strategic objectives.
Map processes, identify bottlenecks, and design organizational models for transformation.
Drive change management initiatives to ensure successful adoption of new processes and technologies.
A cooperative financial institution in Brazil providing banking services to members. The company emphasizes collaboration, innovation, and continuous improvement, with a dynamic and people-centered culture.
Prospect and engage with authors and customers via email, phone, and WhatsApp.
Manage the sales funnel and maintain accurate CRM records to drive conversions.
Conduct commercial conversations and meet individual and team sales targets.
This partner company operates in the editorial sector, helping authors publish their work. They are a growing organization with a fully remote team and a focus on sales performance.
Manage and optimize CRM activation across multiple channels including email, push, SMS, inbox, and WhatsApp.
Analyze consumer data and collaborate with Martech, Data Science, and e-commerce teams to drive engagement.
Provide technical guidance and strategic recommendations to CRM leadership and stakeholders.
Jobgether uses AI-powered matching to connect candidates with hiring companies. As a platform, they process applications and share top candidates with employers.
Provide first-level technical support via ticketing, email, and phone during night shifts.
Monitor systems and perform preventive maintenance to ensure availability and reliability.
Escalate complex issues to second and third-level teams while maintaining clear communication.
The company provides managed IT services and technical support for customer environments. It maintains a collaborative culture with a proactive approach to system monitoring and incident management.
Proactively contact at-risk customers to prevent cancellations and improve engagement.
Handle inbound cancellation and pause requests with empathy and professionalism.
Maintain accurate customer records and collaborate with teams to improve retention strategies.
A digital healthcare company is seeking a Customer Retention Specialist to support customer engagement. The company is a fast-growing, remote-first organization with a collaborative culture focused on improving health outcomes.
Support the sales cycle by identifying opportunities, preparing proposals, and coordinating quotes.
Conduct mapping, research, and quotation activities with technology distributors and manufacturers.
Maintain accurate activity reports and manage follow-up automations within CRM platforms.
This partner company operates within the growing cybersecurity industry. They offer a fast-paced commercial environment with structured career development plans and incentives for certifications.
Provide personalized technical support to customers via email and phone.
Troubleshoot and resolve issues while collaborating with engineering teams.
Create and maintain help center resources to empower customer self-service.
Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.
Manage legal support requests and documentation across high-volume demands.
Coordinate with legal teams and internal stakeholders to ensure timely responses.
Track deadlines, identify risks, and maintain organized records.
They provide legal support services focused on high-volume corporate legal operations using digital tools. The company is dynamic and technology-oriented, emphasizing process organization and efficiency.