Manage and optimize CRM activation across multiple channels including email, push, SMS, inbox, and WhatsApp.
Analyze consumer data and collaborate with Martech, Data Science, and e-commerce teams to drive engagement.
Provide technical guidance and strategic recommendations to CRM leadership and stakeholders.
Jobgether uses AI-powered matching to connect candidates with hiring companies. As a platform, they process applications and share top candidates with employers.
You identify systemic patterns in suspicious customer and merchant behavior and conduct investigations.
You review and evaluate new merchant partners during onboarding to ensure proper licensing and alignment.
You manage inbound fraud claims and perform ad hoc research into uncommon scenarios.
We offer flexible lease-to-own financing to non-prime consumers, helping them pay for big purchases over time. Our 200+ teammates enjoy inspiring and challenging work that accelerates their careers.
Detect and investigate potentially fraudulent accounts, analyzing transaction reports for anomalies.
Process KYC profiles and conduct Enhanced Due Diligence (EDD) reviews for high-risk customers.
Maintain accurate case records and communicate investigation outcomes to colleagues.
Our partner, a digital platform company, seeks a Risk Operations Specialist in Brazil. The company focuses on protecting users and transactions from fraudulent activity. This role is part of a fast-paced, fully remote team dedicated to accountability and continuous improvement.
Monitor marketplace activity to detect suspicious behaviors and prevent fraudulent transactions.
Analyze data to identify fraud patterns, emerging risks, and new attack vectors.
Investigate escalated cases and recommend actions based on risk assessment.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. The team is international and fast-scaling, with a focus on trust, safety, and collaboration.
Support intake, triage, investigation, and resolution of fraud-related escalations across the payments ecosystem.
Perform technical investigations using SQL and payment data to validate root cause and document findings.
Coordinate containment actions and cross-functional collaboration with operations, product, and compliance teams.
RealPage is a leading provider of property management software and payment solutions. The company employs thousands and emphasizes data-driven operations and risk management in its payments ecosystem.
Provide high-quality customer support via email and chat, resolving issues and ensuring satisfaction.
Investigate concerns, document interactions, and follow up promptly to meet performance targets.
Collect customer feedback and share insights with internal teams for continuous improvement.
This position is with a partner company focused on customer experience and support, likely in the HRTech or technology sector. The company values collaboration, innovation, and continuous improvement, offering a people-focused culture with remote work flexibility.
Support customer requests by phone, chat, and email as a backup when queues are full.
Review accounts for fraud, chargebacks, and FCRA violations, serving as first level escalation.
Prepare reporting, approve refunds, and handle competing priorities to meet business needs.
PeopleFinders.com is an online service for locating, contacting, and verifying people and businesses, owning a vast network of public records data. The company has become one of the largest owners of public records data in the country over the past few decades.
We are seeking a Senior Intelligence Analyst II to join our Physical Security & Counterterrorism Intelligence team as a Trust & Safety expert.
You will identify and analyze violative content tied to violent extremism, organized crime, hate speech, and harmful activity, with a focus on Latin America and the Caribbean.
You will work with the client's Trust & Safety team to build search strategies, assess content against platform policy, and translate criminal activity into detection queries.
Flashpoint is a leading provider of threat data and intelligence, empowering commercial enterprises and government agencies to confront complex security challenges. The company fosters a culture of diversity, inclusion, and belonging, with a globally distributed team focused on career growth and wellness.
Own the strategy and roadmap for fraud prevention, risk management, and account security across account creation, authentication, checkout, and payments.
Use data-driven decision-making to balance conversion, fraud losses, customer experience, and compliance for maximum business impact.
Lead cross-functional initiatives from discovery through launch, tracking metrics like fraud rates, chargebacks, and dispute win rates.
Our partner is a global, distributed product organization focused on building safer, trusted commerce experiences. They operate in a high-volume transactional environment with cross-functional teams across engineering, data, finance, and risk operations.
Analyzes and investigates customer and transactional data to identify and confirm suspicious activity.
Files SARs and CTRs with regulatory agencies for escalated activity.
Maintains service levels and manages multiple workstreams while handling customer inquiries.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate differences and embrace a HUMBLE HUNGRY SMART approach.
Proactively contact at-risk customers to prevent cancellations and improve engagement.
Handle inbound cancellation and pause requests with empathy and professionalism.
Maintain accurate customer records and collaborate with teams to improve retention strategies.
A digital healthcare company is seeking a Customer Retention Specialist to support customer engagement. The company is a fast-growing, remote-first organization with a collaborative culture focused on improving health outcomes.
Own relationships for Enterprise accounts across banks, credit unions, and fintech customers.
Develop in-depth understanding of the fraud domain and SentiLink products, handling onboarding and regular customer meetings.
Take a consultative approach to understand fraud situations and propose solutions, establishing business goals and plans.
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. Backed by world-class investors including Craft Ventures and Andreessen Horowitz, the company has earned recognition from Forbes Fintech 50 and other major outlets.
Identify and investigate potential healthcare fraud, waste, and abuse through data analysis and claims review.
Proactively monitor provider activity to detect patterns, anomalies, and emerging trends.
Utilize Excel (advanced proficiency required) and other tools to support investigations and legal proceedings.
Cotiviti is a healthcare analytics company that detects and prevents fraud, waste, and abuse through data-driven solutions. The company offers a competitive benefits package and supports a work-at-home culture with a focus on investigation and compliance.
Investigate and resolve invoice-related queries with clear explanations and timely solutions.
Own client inquiries from initial investigation through final resolution, coordinating with internal teams as needed.
Analyze trends and identify process gaps to recommend data-driven improvements that strengthen customer success.
The company provides operational support for client inquiries and platform-related issues in a globally distributed environment. It is a small to medium-sized team focused on customer experience, continuous improvement, and collaboration across Finance, Product, and HR Operations.
Provide first-level customer support across phone, email, chat, and remote-access tools.
Troubleshoot basic technical issues and manage support requests via Zendesk.
Document issues, escalate complex problems, and contribute to product improvement.
They provide specialized flooring and space-design software solutions. They foster a collaborative and inclusive environment with opportunities for learning and career growth.
Manage a portfolio of strategic customers, ensuring engagement, satisfaction, retention, and long-term success.
Build strong relationships with clients by understanding their goals, challenges, and business needs.
Monitor customer success indicators and create action plans to improve retention and growth.
Our partner is a technology company dedicated to delivering exceptional customer success solutions. They maintain a collaborative and flexible remote culture with a focus on professional development.
Provide high-touch operational support and specialized coordination across customer workflows.
Manage complaint and escalations investigations and resolution end to end.
Collaborate cross functionally with internal teams to resolve issues and advocate for clients.
Lyra Health provides evidence-based mental health care, serving over 20 million people globally. The company has published more than 35 peer-reviewed studies and delivered unmatched outcomes.
Serve as a trusted relationship manager for healthcare partners, helping them maximize program value.
Manage partner portfolios, gather feedback, support data-sharing, and contribute to fraud-prevention analytics.
Maintain confidentiality and handle sensitive information per HIPAA while coordinating with stakeholders at all levels.
The company partners with a national healthcare fraud prevention initiative to support data sharing and collaboration. It is a centralized third-party organization that values strong relationships and confidentiality, with a focus on reducing healthcare fraud, waste, and abuse.
Take full ownership of fraud detection and prevention for one of Eneba's products.
Analyze large datasets using SQL to identify fraud patterns and design countermeasures.
Collaborate with cross-functional teams to improve fraud and verification systems.
Eneba builds an open, safe and sustainable marketplace for gamers. We support close to 20 million active users and are growing fast with a culture of trust and innovation.
Identify and analyze fraud incidents and trends using internal and external data to pinpoint anomalies.
Drive improvements in key risk indicators and enhance fraud detection controls.
Serve as a 2nd Line challenger and collaborate with stakeholders to mitigate risks.
Finom is a European tech startup headquartered in Amsterdam that develops an all-in-one financial B2B platform integrating banking, accounting, and invoicing. The company has raised over $346 million in funding and nurtures an innovative, start-up culture.