Enterprise Customer Success Manager

Responsibilities:

• Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers.
• Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products.
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.

Requirements:

• 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud.
• Collaborate closely with cross-functional teams: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence, and Engineering.
• Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences.

Benefits:

• Employer paid group health insurance for you and your dependents.
• 401(k) plan with employer match.
• Flexible paid time off and home office stipend.