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What You'll Be Doing:
- Be curious, listen deeply to users and get creative to solve people problems in the insurance ecosystem.
- Own the entire post-sales experience including onboarding, renewals, up-sells, and strategic account management for enterprise customers.
- Act as a trusted advisor and advocate internally, working cross-functionally to deliver on customer needs.
What We Hope You Are:
- 7+ years of experience in SaaS, with ideally at least 3+ in P&C, Specialty Insurance, or Insurtech.
- Proven experience partnering with large enterprise level organizations in customer success, customer service, or other client-facing roles.
- Strong business acumen and executive presence to convey credibility at all stages.
Our Culture:
- We move fast, are eager to listen to our users, and take a first principles approach to solving problems.
- We value learning and the ability to change our minds, and we're here to have fun.
- We are an equal-opportunity employer and value diversity at our company.
Federato
Federato is an AI-native platform that brings agentic AI to the full insurance policy lifecycle, transforming how insurance work gets done. They have raised $180 million, including a $100 million Series D from Goldman Sachs, and are growing fast globally with a culture of first principles and moving fast.