Operations Associate (CX)

Accountabilities:

• Investigate and resolve invoice-related queries accurately, ensuring clients receive clear explanations and timely solutions.
• Own client inquiries from initial investigation through final resolution, coordinating with Finance, Product, HR Operations, and other relevant teams as needed.
• Analyse client queries, recurring issues, and operational trends to identify process gaps and recommend data-driven improvements.

Requirements:

• 2–4 years of experience in customer experience operations, financial support, SaaS, or a similar client-facing operational environment.
• Strong numerical and analytical abilities, with confidence investigating invoices, working with data, and identifying discrepancies or patterns.
• Excellent problem-solving skills and the ability to break down complex information into clear, actionable guidance.

Benefits:

• Fully remote working environment with flexibility within approximately ±2 hours of CET.
• Well-being Day providing dedicated time away from work to recharge.
• Subsidised gym membership and support for maintaining an active lifestyle.

Why Join Us:

• Inclusive, international working environment with colleagues across multiple countries.
• Opportunities to participate in annual global team meetups.
• Training and development allowance to support continuous learning and professional growth.