Junior Support Analyst

About the role:

• This is an early-career opportunity to support customers and improve technology-enabled public services in Brazil.
• You will manage tickets, analyze data, and contribute to knowledge base materials.

Key accountabilities:

• Provide support through phone, support center, and meetings.
• Triage and prioritize tickets, ensuring correct categorization and routing.
• Analyze cases, document issues, and escalate as needed.

Requirements:

• Higher education in Social Work or related field.
• Proficiency with Excel or Google Workspace.
• Strong analytical and communication skills.

Benefits:

• 100% remote work model.
• National health insurance and flexible benefits.
• Extended parental leave and birthday day off.