Source Job

• Learn and become a subject matter expert on PAR OPS software to provide exceptional client support.
• Diagnose, troubleshoot, and resolve client issues through phone and email, escalating as needed.
• Collaborate with senior analysts and management to maintain accurate ticket tracking and internal knowledge bases.

PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. The company values collaboration, teamwork, and positive attitudes, fostering a dynamic and supportive culture.

• Provide first-level support for POS hardware/software and PAR products.
• Resolve operational and technical issues quickly and efficiently.
• Log and manage incidents using service management tools.

PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. With over four decades of experience, the company fosters a culture of innovation and development from within.

• Provide personalized technical support to customers via email and phone.
• Troubleshoot and resolve issues while collaborating with engineering teams.
• Create and maintain help center resources to empower customer self-service.

Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.

• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and escalate when needed to ensure timely resolution.
• Follow up with users to confirm satisfaction and pursue ongoing training and certifications.

DYOPATH is an IT service company that helps people solve tech challenges, guided by its L.O.V.E. philosophy. They have an award-winning culture that invests in employee growth and fosters a respectful, collaborative environment.

• Provide technical support for Dealertrack software products.
• Troubleshoot system issues and document resolutions in CRM.
• Manage multiple customer cases while meeting service levels.

They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.

• Respond to customer enquiries through phone, email, web requests, and support channels.
• Investigate technical issues, identify solutions, and guide customers through corrective actions.
• Accurately record customer interactions, issues, and resolutions within CRM and support systems.

Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, the company fosters a culture of curiosity, courage, and commitment.

• Own and manage customer tickets from intake to resolution or escalation.
• Troubleshoot customer-reported issues directly, resolving what you can without waiting.
• Communicate proactively, flagging blockers and risks before they become problems.

GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.

• Become an expert in the product and proactively manage support tickets.
• Understand, reproduce, and diagnose customer problems with root cause analysis.
• Communicate clearly with customers and collaborate across teams to resolve issues.

Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.

• Act as the first point of contact for incoming technical support incidents, requests, and changes
• Own and manage your ticket queue, ensuring timely and high-quality resolution
• Keep customers informed with clear, consistent updates throughout the lifecycle of each incident

Zone is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. It enables more than 4,500 customers worldwide and operates as a high-velocity, fully remote, global team emphasizing autonomy.

• Provide first-level technical support by responding to calls, emails, and alerts, and accurately documenting incidents.
• Monitor critical infrastructure alerts, escalate issues, and ensure timely resolution meeting SLA requirements.
• Participate in process improvement initiatives and maintain knowledge of ITIL best practices.

Netrix Global provides the people, processes, and technology to run and scale modern businesses. We are a top system integrator (CRN VAR500) serving healthcare, manufacturing, government, and more, with a culture of ownership and teamwork.

• Resolve customer support tickets and troubleshoot system health issues across gateways, nodes, buttons, and connectivity.
• Provide onsite technical support for system health checks and go-live stabilization when remote resolution is insufficient.
• Collaborate with Field Services, Customer Success, and Engineering to hand off issues and improve support documentation.

Canopy provides IoT and RTLS solutions for monitoring and support in environments like healthcare. The company fosters a collaborative culture focused on technical excellence and customer satisfaction.

• Serve as the first point of technical ownership for customer-reported issues, triaging tickets from intake to closure while coordinating specialist teams as needed.
• Diagnose and resolve issues through configuration changes, workarounds, and collaboration with customers, documenting knowledge for continuous improvement.
• Maintain clear communication with customers and contribute to trend analysis and process enhancements to support product feedback.

Sapio Sciences accelerates scientific discovery with a unified lab informatics platform integrating ELN, LIMS, and data management. The company is a collaborative, inclusive team that values innovation and quality.

• Resolve customer inquiries, complaints, and basic technical issues with professionalism and empathy.
• Process order entries, changes, warranty requests, and document cases in the CRM system.
• Collaborate with Supply Chain and Sales teams to resolve discrepancies and meet performance targets.

Anovia is a trusted support partner specializing in workflow, technical support, and multilingual services for Fortune 500 companies. With over 200 professionals globally, the company fosters a close-knit technical team focused on system reliability and continuous improvement.

• Provide frontline technical support for products and platforms, troubleshooting hardware, software, and OS issues.
• Assist customers with orders, shipments, returns, and warranty queries via phone, email, and chat.
• Document interactions, escalate issues as needed, and meet performance KPIs.

• Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
• Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
• Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.

Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.

• Provide world-class customer support to clients with application administration and configuration issues.
• Develop an in-depth understanding of cloud-based software to support processes in long-term care facilities.
• Facilitate resolution of technical issues through log analysis, research, and cross-functional collaboration.

PointClickCare is a health tech company that helps providers deliver exceptional care through a cloud-based platform serving over 30,000 organizations. It is founder-led and privately held, with a culture that emphasizes innovation, flexibility, and growth, and is recognized as one of Canada's Most Admired Corporate Cultures.

• Monitor and troubleshoot residential solar system performance remotely using diagnostic tools, maximizing issue resolution without site visits.
• Manage service queues, document cases in Salesforce, and escalate complex issues with clear context to ensure SLA adherence.
• Collaborate cross-functionally to identify trends and improve monitoring, processes, and product performance.

Palmetto is a leading clean tech company accelerating the transition to clean energy through software, financial products, and services for whole home electrification. They foster a promote-from-within culture with a comprehensive benefits package including unlimited PTO, medical, dental, vision, paid parental leave, and retirement plans.

• Assist clients with technical issues via phone, email, and chat, providing exceptional customer service.
• Perform Tier 1 troubleshooting, configure PCs, printers, network equipment, and software.
• Maintain documentation, provide user training, and participate in rotating Saturday on-call coverage.

Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, projects, and hardware/software sales. They serve roughly 1400 clients nationwide and foster a service-first, relationship-focused culture.

• Assist customers with procedural or operating difficulties using KPA software applications.
• Troubleshoot and resolve issues, escalating complex problems to tier 2 support when needed.
• Prioritize and handle incoming support issues, documenting all communication in a centralized ticketing system.

KPA helps automotive businesses with compliance, safety, and regulatory change through software, consulting, and training. Named a Best Place to Work for seven years, KPA is a team of dedicated professionals focused on client success.

• Serve as the first point of contact for end user inquiries, providing timely support via email and chat.
• Troubleshoot technical issues related to the application, distinguishing user errors from system problems.
• Investigate problems using documentation and historical knowledge, escalating only when necessary.

SmarterDx is transforming health systems by using clinical AI to capture the full value of patient care, helping hospitals recover earned revenue and improve quality metrics. As a Smartian, you'll join a mission-driven team building technology to make healthcare more accurate and sustainable.