Support Analyst

What You’ll Do:

• Monitor the support queue and proactively take cases into work, analyzing and diagnosing technical and functional issues.
• Implement technical tasks such as building business processes, configuring integrations, and providing clear recommendations for additional business logic.
• Communicate with users via phone, email, and remote sessions, and create knowledge base articles to aid in issue resolution.

What We’re Looking For:

• Experience in technical or customer support roles with strong understanding of HelpDesk/ServiceDesk processes.
• Comprehensive knowledge of relational databases, proficiency in SQL, and understanding of PC architecture and computer networks.
• Ability to analyze complex issues, collaborate with cross-functional teams, and manage multiple tasks effectively with English proficiency at B2 level or higher.

What You Should Expect From Us:

• Growth & Development: Clear career paths, mentorship opportunities, and continuous learning to reach your full potential.
• Flexibility & Well-Being: Flexible work arrangements and initiatives to manage your schedule effectively and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.