Analyze and diagnose incoming technical and functional issues, implementing solutions such as configuring integrations and building business processes.
Communicate with users via phone, email, and remote sessions, providing clear guidance and keeping them informed on case progress.
Create and maintain knowledge base articles, contribute to troubleshooting guides, and collaborate with cross-functional teams to improve product stability.
Provide technical support and troubleshooting for customers using RelationalAI's platform, ensuring a great customer experience.
Collaborate with Sales, Field Engineering, and Product Engineering to resolve customer issues and improve the product.
Leverage AI agents and technical skills (Python, SQL, database technologies) to accelerate troubleshooting and optimize customer code.
RelationalAI solves one of the most important challenges in AI: teaching large language models the logic, semantics, and business context of the modern enterprise. They are a globally distributed team of engineers, scientists, and builders who value transparency, inclusivity, curiosity, and impact.
Serve as the primary support contact for contracted customers, owning issues from intake to resolution through troubleshooting and documentation.
Investigate complex product issues, analyze data, and distinguish defects from configuration challenges.
Collaborate with Product, Engineering, and other teams to improve customer experience and product.
CivCheck is an AI-powered software solution serving government agencies and their communities. As a growing startup, it offers a remote-first culture with significant autonomy and cross-functional collaboration.
Own and resolve client support cases from intake to resolution, ensuring timely and technically accurate assistance.
Communicate proactively with clients via video calls and messaging, explaining technical concepts clearly.
Use SQL and scripting languages to investigate issues, document findings, and contribute to knowledge resources.
Origami Risk delivers single-platform SaaS solutions for risk, insurance, compliance, and safety management. Founded by industry veterans, the company is committed to client success and has a diverse, inclusive culture.
Provide second-level technical support to customers via multiple channels, troubleshooting complex software and hardware issues.
Collaborate with first-level and third-level teams to ensure smooth escalations and document all interactions in ticketing systems.
Identify recurring issues and proactively suggest product or process improvements to enhance customer experience.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. With a global presence and a 'Better Together' ethos, the company fosters a collaborative and innovative culture.
Diagnose and resolve complex technical issues independently, leveraging specialized knowledge of Olo's products and services.
Manage customer inquiries and escalations via phone and written interactions, meeting KPIs like CSAT and SLAs.
Recognize patterns in customer issues, advocate for product improvements, and mentor newer team members as needed.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.
Provide technical support and troubleshoot a wide range of client issues via email.
Collaborate with internal teams to escalate issues and implement resolution plans.
Write documentation, monitor system logs, and assist with testing and validation.
Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, with a global team and a focus on employee growth.
Learn technical skills to resolve customer support cases and implement software within the Product Engineering team.
Gain understanding of product datasets, codebases, and business purpose to support and implement solutions.
Prioritize individual workload using ticketing system (ServiceNow) and adhere to compliance standards.
Kodiak Solutions transforms the healthcare industry with cutting-edge technology solutions for finance, unclaimed property, risk management, and revenue cycle management. They foster a collaborative culture focused on innovation and simplifying complex processes.
Advise developers on effectively using the database platform and resolve technical challenges through multiple support channels.
Diagnose complex issues spanning applications, databases, infrastructure, and production workflows.
Create and improve documentation, troubleshooting guides, and support processes while collaborating with Engineering.
Our partner is a technology company that provides database and infrastructure solutions to businesses. It is a remote-first, fast-growing organization focused on developer experience and scalable support.
Troubleshoot complex web applications across software functionality, databases, and operating systems.
Manage customer issues with strong communication and end-to-end ownership.
Analyze recurring issues and contribute knowledge to improve support for customers and colleagues.
This role provides technical support for a widely used learning management platform serving educational institutions. The company operates in a collaborative, global customer support environment with a focus on improving digital teaching and learning experiences.
Handle support requests and resolve customer issues through tickets, Slack, and public discussions.
Help customers understand database queries, schema changes, and production workflows.
Identify product gaps and work with Engineering to prioritize improvements.
PlanetScale provides a database platform for Postgres and Vitess clusters, enabling businesses to handle large-scale data workloads. The company is profitable, rapidly growing, and focuses on building small teams of high-performing individuals.
Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Provide technical support and guidance to users across Intercom, Slack, phone, and email to maximize platform value
Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to deliver exceptional customer experiences
Participate in an on-call rotation and adapt to a fast-changing startup environment while owning customer success
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP, enabling marketing teams to build and ship end-to-end campaigns. Founded in 2019 and headquartered in San Francisco, the company is trusted by enterprises like Domino's, Spotify, and Ramp, with an ambitious, impact-driven team that values humility and kindness.
Provide initial and timely responses to support cases for topics like billing, pre-sales, optimization, or implementation.
Triage support cases by directing users to documentation, code examples, or escalating to specific team members.
Monitor feedback channels such as GitHub Issues and Discussions, and identify tooling improvements to enhance support efficiency.
Supabase is the Postgres development platform that provides a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. The company is born-remote and open-source-first with around 400 team members across 60+ countries and over 540,000 community members.
Own escalations end-to-end, reproducing, isolating, and communicating progress to stakeholders.
Perform deep technical analysis using SQL forensics, logs, and telemetry to identify root causes.
Document repro kits and internal RCA notes while building the Knowledge-Centered Support library.
HungerRush is a leading provider of integrated restaurant technology solutions, including the cloud POS system HungerRush 360. The company values team, respect, accountability, customer, and speed, and fosters a collaborative culture.
Serve as the first point of technical ownership for customer-reported issues, triaging tickets from intake to closure while coordinating specialist teams as needed.
Diagnose and resolve issues through configuration changes, workarounds, and collaboration with customers, documenting knowledge for continuous improvement.
Maintain clear communication with customers and contribute to trend analysis and process enhancements to support product feedback.
Sapio Sciences accelerates scientific discovery with a unified lab informatics platform integrating ELN, LIMS, and data management. The company is a collaborative, inclusive team that values innovation and quality.
Support ClickHouse and Langfuse users via cases, chat, Slack, community, and phone calls, delivering high-touch guidance within SLAs as part of a global on-call rotation.
Develop solutions based on ClickHouse Cloud and open-source, sharing them via documentation, knowledge base, blogs, meetups, webinars, and training.
Work closely with global Support Services, Engineering, Go-to-Market, and Product Management teams to define required functionality.
ClickHouse is a real-time analytics and data warehousing company recognized on the Forbes Cloud 100. With over 4,000 customers and strong growth, the company offers a remote-friendly culture and recently acquired Langfuse to strengthen AI observability.
Provide Level 1 and Level 2 technical support to PAR's customers, diagnosing and resolving hardware and software issues remotely.
Coordinate field service dispatch and support new system installations, staging, and commissioning.
Prioritize and manage support cases, determining when escalation or field service is required.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. They embrace a 'Better Together' ethos and focus on delivering unified customer experience solutions.
Monitor escalation queues to maintain data and functional integrity of the application.
Solve platform issues through technical troubleshooting and ensure clear documentation.
Partner with Product Managers, Designers, Engineers to communicate issues and insights.
Teikametrics is a company that provides an Artificial Retail Intelligence platform for optimizing retail on marketplaces like Amazon, Walmart, and TikTok. The company offers a remote-friendly environment with equity and benefits.
Provide personalized technical support to customers via email and phone.
Troubleshoot and resolve issues while collaborating with engineering teams.
Create and maintain help center resources to empower customer self-service.
Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.
Lead and develop junior analysts through guidance, feedback, and knowledge sharing to support their professional growth.
Take ownership of critical production incidents, coordinating war rooms and driving resolution to prevent recurrence.
Analyze and improve system performance, reliability, and resilience to ensure production stability.
The role is with a partner company of Jobgether, a platform using AI-powered matching for job applications. The environment is highly autonomous, collaborative, and technically demanding, focusing on ownership and continuous learning.