Troubleshoot complex web applications across software functionality, databases, and operating systems.
Manage customer issues with strong communication and end-to-end ownership.
Analyze recurring issues and contribute knowledge to improve support for customers and colleagues.
This role provides technical support for a widely used learning management platform serving educational institutions. The company operates in a collaborative, global customer support environment with a focus on improving digital teaching and learning experiences.
Provide technical support and guidance to customers across EMEA via chat, calls, Slack, and community.
Develop solutions and documentation for ClickHouse Cloud and open-source to share with users and colleagues.
Collaborate with Engineering, Go to Market, and Product teams to improve product functionality and customer experience.
ClickHouse is a real-time analytics company recognized on the 2025 Forbes Cloud 100 list, with over 4,000 customers and ARR that has grown over 250 percent year over year. The company is fast-growing, globally distributed, and values innovation, teamwork, and community engagement.
Provide initial and timely responses to support cases for topics like billing, pre-sales, optimization, or implementation.
Triage support cases by directing users to documentation, code examples, or escalating to specific team members.
Monitor feedback channels such as GitHub Issues and Discussions, and identify tooling improvements to enhance support efficiency.
Supabase is the Postgres development platform that provides a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. The company is born-remote and open-source-first with around 400 team members across 60+ countries and over 540,000 community members.
Collaborate with Engineering, Product, and Go-to-Market teams to improve products and support processes.
Jobgether partners with companies to find technical talent using AI-powered matching. They operate globally across more than 20 countries and offer a remote-first, collaborative culture with opportunities for growth.
Support ClickHouse and Langfuse users via cases, chat, Slack, community, and phone calls, delivering high-touch guidance within SLAs as part of a global on-call rotation.
Develop solutions based on ClickHouse Cloud and open-source, sharing them via documentation, knowledge base, blogs, meetups, webinars, and training.
Work closely with global Support Services, Engineering, Go-to-Market, and Product Management teams to define required functionality.
ClickHouse is a real-time analytics and data warehousing company recognized on the Forbes Cloud 100. With over 4,000 customers and strong growth, the company offers a remote-friendly culture and recently acquired Langfuse to strengthen AI observability.
Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones.
Investigate incidents methodically by reading logs, running queries, and tracing replication issues to surface root causes.
Write clear internal notes and handover documentation, attempt repros, and escalate to engineering with evidence.
Yugabyte is the company behind YugabyteDB, an AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. The team spans 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.
Own and resolve complex L4 support escalations, performing root cause analysis and collaborating with Engineering.
Create and maintain technical documentation, support articles, and SOPs while analyzing ticket trends.
Engage with customers to troubleshoot issues, develop training sessions, and drive process improvements.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Provide technical support and guidance to ClickHouse users and customers via cases, chat, Slack, and meetings.
Develop solutions and share knowledge through documentation, knowledge base, blogs, and webinars.
Collaborate with global support, engineering, and go-to-market teams to enhance product functionality.
ClickHouse is a real-time analytics and data warehousing company serving over 4,000 customers, including Meta, Sony, and Tesla. Recognized on the 2025 Forbes Cloud 100, it is a fast-growing private cloud company backed by a $400M Series D.
Troubleshoot and analyze complex database issues for customers through data gathering, investigation, and screen-sharing sessions.
Author blog posts, answer forum questions, create knowledge base articles, and host webinars.
Use MySQL, InnoDB, and related tools to perform performance tuning, backups, and high-availability solutions.
Percona provides open source database software, support, and services, enabling everyone to innovate freely. We have a remote-only workforce of over 400 colleagues in more than 50 countries, with a collaborative, engaged culture.
Own the stability and deployment of Supabase's PostgreSQL products, acting as a bridge between product and infrastructure teams.
Manage PostgreSQL lifecycles, package software using Nix, and optimize CI/CD tooling for self-service releases.
Resolve production issues by proactively identifying and fixing customer deployment problems while maintaining best practices and tests.
Supabase is the Postgres development platform, providing a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. The company has around 400 team members across 60+ countries, is open-source-first and fully remote, with a culture of async work and building developer tools at scale.
Design and implement scalable, reliable data store solutions for online and analytical workloads.
Manage and optimize SQL Server and MySQL databases, including schema design, query tuning, replication, backup/recovery, and performance monitoring.
Collaborate with data engineering and data science teams to deliver scalable, flexible solutions and contribute to data governance and security initiatives.
SurveyMonkey is the world’s most popular platform for surveys and forms, combining powerful capabilities with intuitive design. Trusted by millions from startups to Fortune 500 companies, it is a global company with over 25 years of history and a culture that champions inclusion and curiosity.
Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Own complex escalations for strategic accounts end-to-end.
Investigate with internal tooling before contacting the customer.
Diagnose live issues by querying underlying data stores.
Backstory helps companies understand the state of their revenue business by answering questions that span customer interactions, sales activity, pipeline health, and deal execution. They are a well-funded startup backed by Y Combinator and top investors, with a culture that values ownership and autonomy.
Monitor escalation queues to maintain data and functional integrity of the application.
Solve platform issues through technical troubleshooting and ensure clear documentation.
Partner with Product Managers, Designers, Engineers to communicate issues and insights.
Teikametrics is a company that provides an Artificial Retail Intelligence platform for optimizing retail on marketplaces like Amazon, Walmart, and TikTok. The company offers a remote-friendly environment with equity and benefits.
Act as first-line support via chat, resolving product issues with empathy and efficiency.
Document bugs, analyze logs, and collaborate with engineering for resolution.
Own the knowledge base, create help center articles, and support new feature releases.
Secfix automates security compliance in Europe, helping companies achieve ISO 27001, GDPR, TISAX, and SOC 2 quickly. The 100% remote team has hubs in Munich, Berlin, and London, and is backed by top VCs including Octopus Ventures.
Own escalations end-to-end, reproducing, isolating, and communicating progress to stakeholders.
Perform deep technical analysis using SQL forensics, logs, and telemetry to identify root causes.
Document repro kits and internal RCA notes while building the Knowledge-Centered Support library.
HungerRush is a leading provider of integrated restaurant technology solutions, including the cloud POS system HungerRush 360. The company values team, respect, accountability, customer, and speed, and fosters a collaborative culture.
Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.
Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.
Serve as the bridge between customers, Product, and Engineering to deliver exceptional support for a new software product.
Troubleshoot user issues, classify severity, escalate defects, and document findings to accelerate resolution.
Build knowledge base and support processes, and collaborate with Product to improve platform reliability.
A global supply chain solutions organization that empowers high-performance teams to solve complex challenges through technology and partnership. Employees enjoy a supportive, collaborative environment where initiative and growth are celebrated.
Provide first-line technical support and guidance to customers across India, APJ, and EMEA through tickets, chat, Slack, and virtual meetings.
Troubleshoot and resolve complex issues across data, cloud, and distributed systems while meeting SLAs.
Collaborate with global engineering and product teams to influence product functionality and create documentation and training.
ClickHouse is a company behind the open-source OLAP database management system used for real-time analytics. It operates as a globally distributed remote-first organization with a collaborative culture that values curiosity, ownership, and continuous learning.