Handle support requests and resolve customer issues through tickets, Slack, and public discussions.
Help customers understand database queries, schema changes, and production workflows.
Identify product gaps and work with Engineering to prioritize improvements.
PlanetScale provides a database platform for Postgres and Vitess clusters, enabling businesses to handle large-scale data workloads. The company is profitable, rapidly growing, and focuses on building small teams of high-performing individuals.
Troubleshoot complex web applications across software functionality, databases, and operating systems.
Manage customer issues with strong communication and end-to-end ownership.
Analyze recurring issues and contribute knowledge to improve support for customers and colleagues.
This role provides technical support for a widely used learning management platform serving educational institutions. The company operates in a collaborative, global customer support environment with a focus on improving digital teaching and learning experiences.
Provide initial and timely responses to support cases for topics like billing, pre-sales, optimization, or implementation.
Triage support cases by directing users to documentation, code examples, or escalating to specific team members.
Monitor feedback channels such as GitHub Issues and Discussions, and identify tooling improvements to enhance support efficiency.
Supabase is the Postgres development platform that provides a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. The company is born-remote and open-source-first with around 400 team members across 60+ countries and over 540,000 community members.
Provide technical support and troubleshooting for customers using RelationalAI's platform, ensuring a great customer experience.
Collaborate with Sales, Field Engineering, and Product Engineering to resolve customer issues and improve the product.
Leverage AI agents and technical skills (Python, SQL, database technologies) to accelerate troubleshooting and optimize customer code.
RelationalAI solves one of the most important challenges in AI: teaching large language models the logic, semantics, and business context of the modern enterprise. They are a globally distributed team of engineers, scientists, and builders who value transparency, inclusivity, curiosity, and impact.
Provide first-line technical support and guidance to customers across India, APJ, and EMEA through tickets, chat, Slack, and virtual meetings.
Troubleshoot and resolve complex issues across data, cloud, and distributed systems while meeting SLAs.
Collaborate with global engineering and product teams to influence product functionality and create documentation and training.
ClickHouse is a company behind the open-source OLAP database management system used for real-time analytics. It operates as a globally distributed remote-first organization with a collaborative culture that values curiosity, ownership, and continuous learning.
Provide technical support and guidance to customers across EMEA via chat, calls, Slack, and community.
Develop solutions and documentation for ClickHouse Cloud and open-source to share with users and colleagues.
Collaborate with Engineering, Go to Market, and Product teams to improve product functionality and customer experience.
ClickHouse is a real-time analytics company recognized on the 2025 Forbes Cloud 100 list, with over 4,000 customers and ARR that has grown over 250 percent year over year. The company is fast-growing, globally distributed, and values innovation, teamwork, and community engagement.
Collaborate with Engineering, Product, and Go-to-Market teams to improve products and support processes.
Jobgether partners with companies to find technical talent using AI-powered matching. They operate globally across more than 20 countries and offer a remote-first, collaborative culture with opportunities for growth.
Provide technical support and guidance to ClickHouse users and customers via cases, chat, Slack, and meetings.
Develop solutions and share knowledge through documentation, knowledge base, blogs, and webinars.
Collaborate with global support, engineering, and go-to-market teams to enhance product functionality.
ClickHouse is a real-time analytics and data warehousing company serving over 4,000 customers, including Meta, Sony, and Tesla. Recognized on the 2025 Forbes Cloud 100, it is a fast-growing private cloud company backed by a $400M Series D.
Own and resolve complex L4 support escalations, conducting root cause analysis and collaborating with Engineering and Product teams.
Create and maintain technical documentation, troubleshooting guides, and self-service resources to improve support efficiency.
Analyze support trends and translate findings into actionable recommendations for product quality and customer experience.
They are a global remote-first technology company focused on delivering exceptional customer experiences and scalable solutions. They foster a collaborative environment that values ownership, continuous learning, and innovation.
Provide front-line product support to users, troubleshooting software issues and ensuring customer satisfaction.
Develop a deep understanding of software products to guide users, offer training, and escalate complex issues.
Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we are a fast-growing scale-up SaaS company with world-class people, processes, and products.
Take ownership of a large-scale PostgreSQL/Supabase database with 100 million records, ensuring performance and reliability.
Optimize SQL queries, indexes, and storage structures to improve responsiveness and scalability.
Design and evolve database architecture while developing APIs and automations for the product ecosystem.
They are a technology company that manages a large-scale PostgreSQL database infrastructure. They operate a fully remote team and emphasize technical ownership and scalability.
Own the stability and deployment of Supabase's PostgreSQL products, acting as a bridge between product and infrastructure teams.
Manage PostgreSQL lifecycles, package software using Nix, and optimize CI/CD tooling for self-service releases.
Resolve production issues by proactively identifying and fixing customer deployment problems while maintaining best practices and tests.
Supabase is the Postgres development platform, providing a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. The company has around 400 team members across 60+ countries, is open-source-first and fully remote, with a culture of async work and building developer tools at scale.
Serve as the primary point of contact for critical database issues during US business hours, diagnosing and resolving performance, reliability, and availability problems.
Partner with developers to design, review, and optimize SQL queries and stored procedures, and coach the team on performance best practices.
Proactively monitor database health across client environments, building alerting thresholds, runbooks, and dashboards to catch risks before they become incidents.
A growing US-based SaaS company serving 150+ enterprise clients on a highly customized, multi-tenant platform. The team values proactive problem-solving and collaboration.
Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Provide technical support for enterprise asset management applications, resolving complex database and configuration issues.
Manage support cases from intake to resolution, collaborating with development teams and ensuring customer satisfaction.
Support software upgrades, patches, and testing, and create knowledge-base articles and training materials.
This company provides enterprise asset management software and technical support to public transit organizations. Their team is collaborative, customer-focused, and committed to continuous improvement and professional growth.
Create and maintain comprehensive technical documentation including installation guides, troubleshooting resources, and release documentation in a docs-as-code environment.
Collaborate closely with engineering, product, and QA teams to translate complex PostgreSQL concepts into clear content for diverse audiences.
Use modern AI tools, Markdown, and version control workflows to improve documentation speed, quality, and automation.
This is a partner company seeking a Technical Writer for an open-source PostgreSQL team. They are a globally distributed organization with a strong culture of autonomy, knowledge sharing, and technical excellence, operating across more than 50 countries.
Own and resolve complex L4 support escalations, performing root cause analysis and collaborating with Engineering.
Create and maintain technical documentation, support articles, and SOPs while analyzing ticket trends.
Engage with customers to troubleshoot issues, develop training sessions, and drive process improvements.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Design, build, and own critical product features for high-scale backend systems serving millions of users.
Take full ownership from problem discovery through production rollout and long-term maintenance.
Collaborate closely with Product and engineering teams in a remote-first, autonomous environment.
A venture-backed technology company that builds scalable backend systems used by thousands of developers and hundreds of millions of end users. It is a remote-first, fast-growing company with a collaborative culture focused on engineering excellence.