Provide CMiC support across finance, job costing, project management, procurement, and payroll, resolving configuration and data issues.
Assist users with CMiC navigation, manage user access roles, and troubleshoot application defects.
Support integrations and use SQL to investigate data, document root causes, and improve processes.
AECOM Hunt is a construction management firm specializing in complex building projects, as part of AECOM, a global infrastructure consulting leader. AECOM is a Fortune 500 company with over 50,000 professionals, committed to collaboration and delivering a better world.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.
Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.
AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.
Support and maintain enterprise healthcare applications to ensure reliability and performance.
Serve as a senior point of contact for complex issue resolution and user support.
Collaborate with clinical, financial, and technical teams to implement system enhancements.
This company provides healthcare technology solutions and operates in a collaborative, remote-first environment. They focus on supporting clinical and financial systems with an emphasis on integrity and professional development.
Lead technical support initiatives and operational projects for advanced healthcare systems.
Perform advanced troubleshooting and diagnostic evaluations of hardware, software, and networking issues.
Mentor team members and collaborate with cross-functional teams to resolve technical escalations.
Our partner provides advanced healthcare technology solutions for clinical environments. They foster a collaborative, innovative work environment with cross-functional exposure and opportunities for professional growth.
Provide frontline technical support for clinical applications like Epic, Cerner, and Meditech.
Troubleshoot and resolve incidents, document findings, and maintain service levels.
Work in a 24/7 remote environment with rotating shifts including nights and weekends.
The company provides clinical application support services to healthcare professionals. It operates in a fast-paced, 24/7 environment with a focus on reliable technology support.
Own and manage supply chain planning applications across their full lifecycle.
Lead technical solutions and configure Kinaxis Rapid Response to meet business needs.
Ensure compliance, testing, and validation in regulated environments.
The company operates in healthcare and life sciences, providing technology for supply chain planning. They support a growing team with an inclusive culture and career development opportunities.
Receive and record incident information, troubleshoot, and resolve moderately complex customer problems.
Use tools like Wireshark, SQL, and web technologies to analyze and resolve issues.
Maintain customer relationships, communicate effectively, and contribute to the knowledge base.
Transact+CBORD is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses. They partner with over 1,750 higher education and health institutions and foster a culture of integrity, respect, and continuous personal development.
Provide technical and network problem resolution to end-users via phone and email, guiding them through step-by-step solutions.
Analyze application data and ensure accuracy with resolutions, using SQL and database querying skills.
Assist with IT questionnaires and assessments, collaborating with hospital IT and pharmacy teams to ensure software meets their standards.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. They are a high growth healthcare information technology company with a start-up vibe and over 3,000 customers using their proven solutions.
Act as first-line support via chat, resolving product issues with empathy and efficiency.
Document bugs, analyze logs, and collaborate with engineering for resolution.
Own the knowledge base, create help center articles, and support new feature releases.
Secfix automates security compliance in Europe, helping companies achieve ISO 27001, GDPR, TISAX, and SOC 2 quickly. The 100% remote team has hubs in Munich, Berlin, and London, and is backed by top VCs including Octopus Ventures.
Provide remote Level 1/2 desktop support to end users including executive-level staff using troubleshooting tools.
Diagnose and resolve IT incidents and service requests efficiently while maintaining high customer service standards.
Prioritize incoming support tickets and manage work orders according to business needs and service-level requirements.
A partner company provides IT support services to major government clients in a managed services environment. They operate a growing remote services team with opportunities for career development and exposure to enterprise IT.
Maintain and support eDiscovery applications and infrastructure to ensure secure and reliable operations.
Troubleshoot complex technical issues, perform root cause analysis, and collaborate with internal teams and customers.
Monitor performance, implement upgrades, and create documentation to improve long-term platform reliability.
The partner company provides eDiscovery platforms and applications for critical data management. The team is focused on infrastructure support and customer success in a global environment.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Act as the technical expert supporting customers using Zimperium's mobile security solution.
Troubleshoot and resolve customer issues through research, diagnosis, and collaboration with internal teams.
Maintain high customer satisfaction and take ownership of issues from resolution to documentation.
Zimperium is the world leader in mobile security, providing AI-driven, on-device protection for mobile devices and applications. They are a fast-growing company with a mission to empower secure operations in dynamic digital environments.
Provide expert guidance and implementation support for enterprise software solutions to optimize customer workflows.
Configure, administer, and manage systems while building strong client relationships and driving measurable outcomes.
Analyze business requirements, conduct system reviews, and recommend improvements aligned with best practices.
The company provides expert guidance, implementation support, and managed services to help customers optimize enterprise software solutions. The team fosters a collaborative culture focused on knowledge sharing, continuous improvement, and customer success.
Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.
Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.
Serve as a key connector between product teams, engineers, and end users by triaging requests and resolving issues.
Create and maintain practical training materials, documentation, and self-service resources using SharePoint and GitHub.
Investigate user issues, coordinate technical escalations, and follow each issue through to resolution.
This company provides digital services for federal programs, helping them operate smoothly and efficiently. The team is collaborative, Agile, and remote, with a focus on clear communication and continuous learning.
Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.
Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.
Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.
Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.
Provide world-class technical and non-technical support to customers via email, phone, and live chat.
Coordinate with Engineering and Product Management on product issues and releases.
Develop positive customer relations and assist in updating technical documentation.
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. They serve 16,000+ academic institutions in over 185 countries and foster a remote-first culture with a diverse team across 35+ countries.