Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
Establish a structured workflow for tracking Service Level Agreement (SLA) adherence with automated notifications and escalation procedures.
Submit the Quarterly Ticketing & Version Control Optimization Review to assess ticket resolution performance and recommend process improvements.
SOSi is a large private, founder-owned technology and services integrator in the defense and government services industry. They deliver tailored solutions for national security missions worldwide, with a focus on trusted leadership and results.
Translate complex business needs into actionable strategies and requirements.
Collaborate with clients and development teams in an Agile environment.
Support project planning, backlog management, and process mapping.
VetsEZ is a company that supports federal government healthcare modernization projects. They foster a collaborative Agile culture and offer 100% remote work opportunities.
Analyze business requirements and translate them into scalable product solutions for financial technology products.
Collaborate with cross-functional teams including development, product, and operations to ensure successful product delivery.
Support third-party API integrations, solution testing, and create comprehensive documentation and user guides.
A partner company is shaping innovative software solutions within the financial technology sector. They have a remote-first, supportive culture focused on collaboration and continuous learning.
Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.
AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.
Provide world-class technical and non-technical support to customers via email, phone, and live chat.
Coordinate with Engineering and Product Management on product issues and releases.
Develop positive customer relations and assist in updating technical documentation.
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. They serve 16,000+ academic institutions in over 185 countries and foster a remote-first culture with a diverse team across 35+ countries.
Provide technical support for enterprise asset management applications, resolving complex database and configuration issues.
Manage support cases from intake to resolution, collaborating with development teams and ensuring customer satisfaction.
Support software upgrades, patches, and testing, and create knowledge-base articles and training materials.
This company provides enterprise asset management software and technical support to public transit organizations. Their team is collaborative, customer-focused, and committed to continuous improvement and professional growth.
Respond to helpdesk tickets and resolve hardware/software issues for global employees.
Monitor ticketing systems and communicate outages while following SLAs.
Collaborate with the IT team and support technologies like Google Apps and Office 365.
Yelp is a community-powered platform that connects people with great local businesses through reviews and technology. We're a global, diverse team with offices worldwide, committed to authenticity and collaboration.
Analyze and document product features considering both business and technical aspects.
Facilitate requirement understanding meetings and work collaboratively with the development team.
Update product backlog priorities based on roadmap and negotiate with the Product Owner.
Redbee is an Argentine technology company with over 14 years of experience redefining how digital products are built in the financial industry. They are passionate about co-creating innovative solutions with clients and focus on delivering value quickly and with quality.
Act as first-line support via chat, resolving product issues with empathy and efficiency.
Document bugs, analyze logs, and collaborate with engineering for resolution.
Own the knowledge base, create help center articles, and support new feature releases.
Secfix automates security compliance in Europe, helping companies achieve ISO 27001, GDPR, TISAX, and SOC 2 quickly. The 100% remote team has hubs in Munich, Berlin, and London, and is backed by top VCs including Octopus Ventures.
Support self-managed and SaaS customers by resolving issues via Zendesk, merge requests, email, and video calls.
Collaborate with cross-functional teams to define product goals, fix bugs, and improve documentation.
Participate in on-call rotations and contribute to code, documentation, and support processes.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, remote-first culture where every voice is valued.
Develop and maintain SharePoint-based solutions and full stack applications using .NET and Microsoft technologies.
Create and administer SharePoint sites, lists, libraries, and permissions while customizing SPFx components.
Collaborate with technical teams to troubleshoot issues and improve application performance.
This company specializes in building collaborative platforms and optimizing digital workflows using Microsoft technologies. Their technology-driven team emphasizes innovation, learning, and professional growth.
Lead and support requirement gathering, scoping, and documentation for Salesforce Service Cloud projects.
Coordinate project activities across internal teams and business units, ensuring clear task ownership and timely follow-up.
Triage, analyze, and prioritize incoming Jira tickets in partnership with the Manager.
Granicus provides cloud-based digital solutions for government communications and digital services, helping agencies improve citizen engagement. With over 25 years of experience, they serve 5,500+ government agencies and have a remote-first culture with a globally distributed team.
Support Technical Account Managers and Agile Leads in planning, coordinating, and delivering project activities.
Coordinate project meetings, track progress, document action items, and escalate risks or issues as needed.
Provide project operations support including deliverable tracking, documentation, reporting, and project management tools administration.
Smile Digital Health enables healthcare stakeholders to collect and exchange data using a leading FHIR-based data liberation platform. The company was ranked #19 on Deloitte's Technology Fast 50 for 2024 and fosters a culture of belonging, inclusion, and authenticity.
Provide technical and network problem resolution to end-users via phone and email, guiding them through step-by-step solutions.
Analyze application data and ensure accuracy with resolutions, using SQL and database querying skills.
Assist with IT questionnaires and assessments, collaborating with hospital IT and pharmacy teams to ensure software meets their standards.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. They are a high growth healthcare information technology company with a start-up vibe and over 3,000 customers using their proven solutions.
Diagnose and resolve technical issues for customers, ensuring high satisfaction through effective communication and problem-solving.
Leverage expertise in integrations and APIs to troubleshoot complex issues and identify product improvements.
Collaborate with Engineering and Support teams to enhance documentation and enablement strategies.
Ashby is building enterprise software for talent leaders and recruiters to improve hiring processes. The company is well-funded, backed by Y Combinator, and has a small team focused on building a best-in-class product and customer experience.
Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Gather, analyze, and document business and user requirements.
Translate business needs into clear functional requirements, user stories, and acceptance criteria.
Collaborate with stakeholders and support Agile/Scrum teams throughout the product lifecycle.
They are developing an innovative health services platform, connecting business stakeholders, product, and engineering teams. The team is supportive, collaborative, and fully remote, with a focus on professional growth and learning.
Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.
Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.