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Role Overview:
- Serve as primary technical support contact for EAM applications.
- Resolve complex database, configuration, and application issues.
Key Responsibilities:
- Manage cases from intake to resolution.
- Collaborate with development and validate fixes.
- Support upgrades, patches, and releases.
Requirements:
- 1-2 years in customer-facing app support.
- Knowledge of Windows Server, VMware, SQL.
- Strong communication and problem-solving.
Benefits:
- Fully remote across Canada.
- Competitive salary and professional development.
Not specified
This company provides enterprise asset management software and technical support to public transit organizations. Their team is collaborative, customer-focused, and committed to continuous improvement and professional growth.