Write, debug, and optimize complex SQL queries to analyze marketing, CRM, inventory, and automotive data.
Investigate data discrepancies, perform quality assurance, and clean external datasets for reliable reporting.
Build and maintain dashboards and reports in BI environments while collaborating with a US-based team.
The partner company focuses on data-driven marketing, reporting, and business operations using advanced SQL and BI tools. It promotes a remote-first culture with a US-based reporting team and values accuracy, curiosity, and proactive problem-solving.
Provide technical support and troubleshoot a wide range of client issues via email.
Collaborate with internal teams to escalate issues and implement resolution plans.
Write documentation, monitor system logs, and assist with testing and validation.
Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, with a global team and a focus on employee growth.
Validate and account for energy flows at operational boundaries with other utility providers.
Monitor and verify energy measurements to ensure accuracy and reliability.
Investigate discrepancies and collaborate with teams to maintain smooth operations.
A company operating in Brazil's energy distribution sector, focusing on accurate energy measurement and operational reliability. The environment is structured, results-oriented, and values analytical, detail-oriented professionals.
Receive, register, and categorize user requests through the IT service management system.
Provide first-contact troubleshooting via phone or remote access and resolve eligible tickets.
Escalate complex incidents and maintain accurate documentation throughout the ticketing process.
Our partner company provides Level 1 IT support services, focusing on delivering efficient and user-centered technical assistance to its customers or employees. The organization emphasizes a structured service environment, fully remote collaboration, and continuous learning opportunities through mentoring and online courses.
Analyze and diagnose incoming technical and functional issues, implementing solutions such as configuring integrations and building business processes.
Communicate with users via phone, email, and remote sessions, providing clear guidance and keeping them informed on case progress.
Create and maintain knowledge base articles, contribute to troubleshooting guides, and collaborate with cross-functional teams to improve product stability.
Creatio is an AI CRM and workflow platform where people and AI agents work together. The company is headquartered in Boston, MA, with a global team serving thousands of customers in over 100 countries and was named to Inc.’s Best Workplaces list in 2025.
Build a strong understanding of Clutch’s platform, architecture, and support workflows to identify systemic friction and recurring issues.
Independently own complex investigations and executive-level escalations, driving them end to end with clear outcomes.
Develop reusable solutions like documentation, scripts, and tooling to reduce repeat issues and raise team effectiveness.
Clutch is a vertical SaaS company backed by Andreessen Horowitz that helps credit unions become FinTech lenders to provide affordable lending solutions. The Support Engineering team is a growing group of 13 experienced engineers, focused on delivering legendary support through collaboration, transparency, and follow-through.
Evaluate search results and AI-generated content for quality, relevance, accuracy, and usefulness.
Conduct online research to verify information and support rating decisions.
Apply rating guidelines consistently while maintaining high quality standards.
TELUS Digital is a global AI community of over 1 million contributors who help clients collect, enhance, train, translate, and localize content to build better AI models. They foster a flexible, remote work environment with a diverse and inclusive culture.
Investigate B2B incidents in Engagement-CRM, verifying user data and campaign parameters.
Diagnose via logs (Kibana/OpenSearch), SQL, REST APIs, and DevTools; escalate to engineering.
Guide L1 and operators on configurations, meet SLAs, and maintain runbooks.
GR8_TECH builds B2B iGaming platforms, delivering full-cycle tech, integrations, consulting, and operational support for operators. With 1000+ employees across the globe, the culture is built on trust, ownership, and a growth mindset.
Manage daily communications across support channels (email, chat, phone) to ensure customer satisfaction.
Build trust through empathetic, clear, and objective communication while researching customer history for best resolution.
Maintain accurate records in CRM, categorize tickets, and escalate recurring or critical issues to leadership.
Wellhub is a corporate wellness platform that connects employees to top partners in exercise, mindfulness, therapy, nutrition, and sleep, all in one subscription. With offices in New York and teams across Europe, North America, and South America, they foster a culture that values well-being, collaboration, and diverse perspectives.
Diagnose and resolve complex technical issues independently, leveraging specialized knowledge of Olo's products and services.
Manage customer inquiries and escalations via phone and written interactions, meeting KPIs like CSAT and SLAs.
Recognize patterns in customer issues, advocate for product improvements, and mentor newer team members as needed.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.
Act as a consultative talent partner to leaders, defining profiles and hiring strategies.
Manage end-to-end recruitment for complex, strategic, and technology positions.
Mentor recruiters and use data and AI tools to improve hiring outcomes.
This partner company provides technology staffing and recruitment solutions in a Staff Augmentation model, serving clients with high-volume and executive hiring needs. It emphasizes data-driven processes, AI automation, and a collaborative team environment where senior recruiters mentor others.
Own and resolve complex customer issues from investigation through resolution.
Deliver advanced technical support for Curam applications and related technologies.
Act as escalation point, partnering with Development, Product Management, and Release teams.
Merative provides data, analytics, and software for health and social care, helping governments modernize social programs and serving 187 million people annually. The culture values focus, speed, trust, and inspire, with a remote-first work environment.
Perform in-depth troubleshooting on issues impacting customers both internally and externally.
Develop internal SaaS applications providing critical customer data to CSE, CSM, TAM, Sales, and Finance teams.
Serve as Incident Manager, monitor alerts, and participate in an on-call rotation.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company operates with teams in 15+ countries and values building connections, with a remote-first culture.
Identify at-risk students, collaborate with internal teams, and contribute to improving the overall student experience.
This organization operates in the education sector, offering postgraduate and extension programs to students. It fosters a collaborative, student-focused culture with a fully remote team in Brazil.
Design and build scalable data architectures across warehouses, data lakes, and lakehouse environments.
Develop, maintain, and optimize ETL/ELT workflows and reliable data pipelines using dbt, Prefect, and AWS.
Collaborate with cross-functional teams to translate business needs into effective data models and solutions.
We are a technology-driven company building scalable data infrastructure to support strategic decision-making. Our culture emphasizes collaboration, engineering excellence, and continuous improvement.
Own the Zendesk ticket queue during US hours, triaging issues by severity and responding within SLA.
Investigate incidents across GCP Cloud Logging and MySQL to trace request failures across microservices.
Communicate with banking clients and document resolutions to maintain a reliable support function.
Zact is a fintech company building expense and payment management systems that align employees with finance and accounting through built-in guardrails and continuous reconciliation. With offices across the US, Europe, and India, Zact operates as a global remote-first company.
Lead a team of six technical support specialists for a 24/7 SaaS platform.
Act as the primary technical escalation point, managing incidents and resolving issues with SQL, C#, and Azure.
Drive support KPIs, coach team members, and champion AI-assisted support tools.
They provide a business-critical SaaS platform that operates around the clock and serves a global customer base. The company values technical excellence, cross-functional collaboration, and a remote-first, AI-enabled support culture.
Provide world-class customer support via phone, chat, and email, resolving complex issues with empathy and ownership.
Ensure end-to-end case resolution while meeting performance targets across KPIs like resolution rate and quality.
Contribute to team knowledge sharing and continuous improvement, using AI tools to enhance efficiency.
Wise is a global technology company building the best way to move and manage money internationally. With a large, diverse team, they foster a culture of innovation and inclusion.
Investigate real product, integration, and configuration issues by reproducing problems and testing hypotheses.
Work with APIs, HTTP, browser behavior, cloud integrations, and logs to understand how systems connect.
Own the customer's experience by communicating clearly and collaborating with Product and Engineering teams.
Sprinto is an autonomous trust platform that centralizes compliance, audit, and risk management via AI-driven automation. Founded in 2020 and trusted by over 4,000 organizations, Sprinto is a fully remote, ownership-driven team with a focus on learning and impact.
Manage 30 customer cases daily across chat, email, and phone, resolving issues within service levels.
Investigate root causes across configurations, workflows, and integrations to provide effective solutions.
Use AI tools to improve case investigation, drafting, and triage while validating outputs.
The company provides a sophisticated, interconnected platform for hotel teams, bridging technology and hospitality. It maintains a remote-first, fast-moving culture that is inclusive, international, and collaborative.