Manage daily communications across support channels (email, chat, phone) to ensure customer satisfaction.
Build trust through empathetic, clear, and objective communication while researching customer history for best resolution.
Maintain accurate records in CRM, categorize tickets, and escalate recurring or critical issues to leadership.
Wellhub is a corporate wellness platform that connects employees to top partners in exercise, mindfulness, therapy, nutrition, and sleep, all in one subscription. With offices in New York and teams across Europe, North America, and South America, they foster a culture that values well-being, collaboration, and diverse perspectives.
Provide responsive, practical customer support across multiple digital and remote communication channels.
Investigate customer needs, monitor requests, and ensure efficient resolution of issues.
Stay current with legislation and industry developments to offer accurate guidance on procurement processes.
The company provides a technology platform to help customers navigate government procurement processes. It fosters a collaborative and customer-focused culture with a remote-first approach.
Monitor and control operational requests and tickets, ensuring accurate tracking throughout their lifecycle.
Follow up with responsible teams to obtain updates and resolve pending items against deadlines.
Communicate and collaborate across teams to facilitate resolution of requests and maintain organized records.
The company provides IT and security services, operating a Network Operations Center (NOC) to monitor and manage operational requests. They are hiring for a fully remote role and offer a supportive, inclusive culture with benefits for employees.
Support end-to-end RFP and bid management for new and existing customers.
Track pricing initiatives, maintain documentation, and coordinate with sales and operations teams.
Assist with bulk spot-pricing, contract analyses, and process improvement initiatives.
They operate in logistics technology, handling pricing and RFP management for a fast-paced environment. The company is a growth-stage distributed team with a collaborative culture that values curiosity, clarity, results, commitment, and diverse perspectives.
Perform credit analysis for new and key accounts, assessing financial health and payment capacity.
Monitor collections, reconcile payments in ERP, and manage accounts receivable reporting.
Collaborate with finance, commercial, and legal teams to ensure compliant and effective processes.
This partner company operates a structured finance environment focused on credit, collections, and accounts receivable. The culture emphasizes data accuracy, process governance, compliance, and collaboration across finance, commercial, and legal teams.
Identify at-risk students, collaborate with internal teams, and contribute to improving the overall student experience.
This organization operates in the education sector, offering postgraduate and extension programs to students. It fosters a collaborative, student-focused culture with a fully remote team in Brazil.
Lead a remote customer support team during night shifts to achieve operational excellence and resolve complex cases.
Use data-driven analysis to optimize team performance and identify process improvements through cross-functional collaboration.
Foster a culture of growth and wellbeing by mentoring team members, providing feedback, and promoting inclusive leadership.
Wise is a global technology company building the best way to move and manage money across borders. With a diverse team of over 5,000 employees, they foster a mission-driven, inclusive culture focused on innovation and customer savings.
Lead strategic recovery efforts for delinquent customers through negotiations and action plans.
Investigate causes of delinquency and develop consultative churn-reversal strategies.
Analyze customer behavior and collaborate with cross-functional teams to reduce churn.
The partner company is a technology-focused organization, likely in the SaaS space, dedicated to customer success and revenue recovery. The company size and culture are not specified in the posting.
Receive, register, and categorize user requests through the IT service management system.
Provide first-contact troubleshooting via phone or remote access and resolve eligible tickets.
Escalate complex incidents and maintain accurate documentation throughout the ticketing process.
Our partner company provides Level 1 IT support services, focusing on delivering efficient and user-centered technical assistance to its customers or employees. The organization emphasizes a structured service environment, fully remote collaboration, and continuous learning opportunities through mentoring and online courses.
Manage a portfolio of customers during onboarding, supporting adoption, engagement, and successful implementation.
Use data, automation, and AI-enabled tools to prioritize interactions, reduce churn risks, and drive retention.
Collaborate with customers, partners, and internal teams to resolve issues, align expectations, and improve the customer journey.
This company provides SaaS solutions and focuses on customer success, onboarding, and retention. They foster a collaborative, inclusive remote culture that values curiosity, digital mindset, autonomy, and continuous learning.
Lead and supervise a high-volume customer support team, ensuring procedures are followed and goals are met.
Analyze performance metrics, provide feedback, and implement process improvements for efficiency.
Handle escalations, mediate conflicts, and maintain clear communication with other departments.
Arco is an education company that transforms learning by providing innovative educational materials and solutions. They focus on creating an inclusive and diverse environment where employees can grow and develop. They are a growing team with a strong emphasis on supporting each other.
Manage day-to-day supply chain operations for Costa Vida's restaurant network, including inventory monitoring, purchasing, and purchase order tracking.
Work directly with suppliers and internal teams to resolve order issues, improve visibility, and identify cost-saving opportunities.
Maintain supply chain reports and analytics in Excel/Google Sheets, and help guide a small team to keep operations running smoothly.
Frontier, a subsidiary of Fresh Prints, helps fast-growing companies build full-time, cross-functional teams abroad by hiring smart people and placing them into the best companies. It is a fully remote company with most of its team based in India and the Philippines, focusing on matching talent with top clients.
Configure CTMS study and site builds to support clinical research operations.
Provide technical CTMS support, training, and quality control to internal users.
Generate operational reports and data insights to aid study readiness.
This company supports clinical research operations through reliable CTMS configuration and quality control. It fosters a collaborative, remote-friendly environment where detail-oriented analysts contribute to efficient clinical delivery.
Support daily administrative activities and routine operational tasks for the department.
Assist with preparing reports, spreadsheets, and documentation while participating in meetings and projects.
Develop organizational and communication skills by working alongside experienced professionals in a remote environment.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through a fair and efficient process. It partners with various employers to offer diverse opportunities across industries.
Provide world-class customer support via phone, chat, and email, resolving complex issues with empathy and ownership.
Ensure end-to-end case resolution while meeting performance targets across KPIs like resolution rate and quality.
Contribute to team knowledge sharing and continuous improvement, using AI tools to enhance efficiency.
Wise is a global technology company building the best way to move and manage money internationally. With a large, diverse team, they foster a culture of innovation and inclusion.
Screen and review resumes to assess candidates against position requirements.
Conduct interviews, document relevant information, and prepare recruitment reports.
Support analysis of recruitment metrics and maintain organized candidate information.
The hiring company is seeking a Recruiter to support recruitment and selection in Brazil. It provides a remote work arrangement with occasional in-person meetings, and offers opportunities for HR professional development.
Provide exceptional customer support throughout implementation and daily use of the platform.
Manage stakeholder relationships and ensure data quality for German renewable energy portfolios.
Act as strategic advisor, analyzing customer KPIs and driving product improvements based on feedback.
Streem Energy develops a next-generation SaaS platform for commercial management of renewable energy assets. The company fosters a dynamic, entrepreneurial environment with an international team focused on accelerating the energy transition.
Provide high-quality customer support to members, addressing inquiries and service needs.
Coordinate food delivery operations and ensure accurate, timely order fulfillment.
Investigate and resolve order fulfillment issues and identify process improvements.
The company provides meal-delivery and food support programs for members in need, ensuring accurate and timely food deliveries. It operates with a remote-first culture focused on compassionate service and continuous process improvement.
Lead end-to-end payroll operations in Brazil, ensuring accurate, compliant, and on-time delivery.
Drive customer payroll implementations including data migration, parallel runs, configuration, and go-live support.
Manage and develop a team of payroll specialists while monitoring KPIs, SLAs, and operational quality.
A global payroll technology company providing end-to-end payroll operations and customer implementations, with a focus on automation and scalability. The company emphasizes a collaborative and inclusive workplace, offering remote work and cross-functional opportunities.