Source Job

• Manage and grow a strategic portfolio of B2B enterprise customers, driving retention and revenue expansion.
• Identify upsell and cross-sell opportunities, lead complex renewals, and build C-level executive relationships.
• Use SaaS metrics and customer health indicators to anticipate risks, demonstrate ROI, and guide account strategy.

The hiring partner company operates in the B2B SaaS and enterprise technology space, focusing on customer success and revenue growth. They foster a collaborative, agile, remote-first culture with an emphasis on measurable business outcomes.

• Help members resolve early-stage loan delinquencies with empathy and professionalism.
• Use negotiation and account analysis to bring loans back to current status.
• Communicate via phone, email, and mail while maintaining accurate records.

This company is a financial services organization specializing in loan management and collections. It operates with a remote-first culture and focuses on collaboration, performance, and professional development.

• Own the customer life cycle post-sales, ensuring satisfaction and adoption for a book of business.
• Manage renewals for 400+ customers, including pricing negotiations.
• Partner with Sales to drive expansion and cross-sell opportunities.

Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.

• Manage a portfolio of customers through scaled engagement programs to drive adoption, retention, and expansion.
• Lead onboarding and ongoing success, coaching champions and facilitating training sessions.
• Use data and customer health insights to prioritize high-value activities, reduce churn, and identify upsell opportunities.

They are a fast-growing global software organization providing customer success and operational solutions. Their culture emphasizes continuous improvement, ownership, trust, and personal development.

• Provide high-quality customer support via email and chat, resolving issues and ensuring satisfaction.
• Investigate concerns, document interactions, and follow up promptly to meet performance targets.
• Collect customer feedback and share insights with internal teams for continuous improvement.

This position is with a partner company focused on customer experience and support, likely in the HRTech or technology sector. The company values collaboration, innovation, and continuous improvement, offering a people-focused culture with remote work flexibility.

• Drive customer adoption, retention, and expansion through scalable and data-driven Customer Success programs.
• Manage a portfolio of accounts from onboarding to ongoing success, ensuring customer objectives are achieved.
• Leverage customer success platforms, CRM data, and scaled engagement strategies to proactively manage customer health.

The company provides a customer success platform and operates with a global, remote-first team. They value collaboration, continuous improvement, ownership, and customer impact.

• Prospect and develop new B2B customers, expanding the customer base and managing existing relationships.
• Conduct full-cycle sales activities including product training and campaign execution.
• Analyze sales data and prepare reports to support customer partnerships and sales performance.

The company operates in the automotive aftermarket, providing sales and account management services. It offers a remote, field-oriented work environment with a focus on autonomy and building lasting customer partnerships.

• Prospect and engage with authors and customers via email, phone, and WhatsApp.
• Manage the sales funnel and maintain accurate CRM records to drive conversions.
• Conduct commercial conversations and meet individual and team sales targets.

This partner company operates in the editorial sector, helping authors publish their work. They are a growing organization with a fully remote team and a focus on sales performance.

• Manage and grow a B2B client portfolio through consultative selling and strategic relationship building.
• Identify upselling opportunities and manage renewals to increase customer lifetime value.
• Collaborate with cross-functional teams to maximize retention and client satisfaction.

The partner company is a B2B sales organization focused on consultative selling and account management. It offers a 100% remote work environment and emphasizes long-term client relationships.

• Build trusted relationships with enterprise SaaS customers and drive product adoption and engagement.
• Monitor customer health, identify risks, and coordinate cross-functional resolutions effectively.
• Identify expansion opportunities and contribute to commercial growth through strategic initiatives.

They provide SaaS solutions to enterprise clients, focusing on customer success and operational excellence. The team is remote-first and emphasizes cross-functional collaboration and continuous improvement.

• Handle inbound customer requests related to service downgrades, cancellations, and billing using effective retention techniques.
• Identify customer needs and provide customized solutions to retain existing customers and create sales opportunities.
• Conduct outbound calls, resolve inquiries, and upsell services while meeting quality and KPI targets.

This partner company operates in the telecommunications or service industry, focusing on customer retention and satisfaction. The organization values a supportive, inclusive culture and offers remote work opportunities from Ontario.

• Manage and develop an active portfolio of partners, focusing on revenue generation and sustainable growth.
• Act as a consultative sales partner, identifying opportunities for expansion and re-engaging inactive accounts.
• Lead complex negotiations, maintain an active pipeline, and prioritize accounts based on business impact.

Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. The company partners with hiring employers to manage applications and focuses on fair and efficient recruitment.

• Actively manage a portfolio of high-value customers, driving revenue growth and retention through multi-channel engagement.
• Build strong relationships with decision-makers, using data to identify upsell opportunities and prevent churn.
• Maintain accurate CRM records and leverage call intelligence tools to continuously improve performance.

Finom is a European tech startup developing an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With over $346 million in total funding, the company fosters a culture of innovation and empowerment, encouraging bold ideas and swift implementation.

• Provide responsive, practical customer support across multiple digital and remote communication channels.
• Investigate customer needs, monitor requests, and ensure efficient resolution of issues.
• Stay current with legislation and industry developments to offer accurate guidance on procurement processes.

The company provides a technology platform to help customers navigate government procurement processes. It fosters a collaborative and customer-focused culture with a remote-first approach.

• Interact with prospective and existing clients to understand their needs and provide clear, professional guidance regarding available services.
• Support the generation of new business opportunities related to family holding structures and succession planning.
• Provide attentive, empathetic, and consultative customer service throughout the interaction and commercial journey.

A specialized legal services company focusing on family holding structures and succession planning. The company operates remotely with a high-performance team.

• Proactively own the end-to-end post-sale lifecycle, from onboarding to expansion, ensuring zero missed kickoff calls and driving customer growth.
• Conduct deep investigative check-ins to uncover hidden pain points, resolve issues with urgency, and mitigate churn risks.
• Act as the internal source of truth, bridging customer feedback across Product, Sales, and Operations teams to drive product improvements and retention.

Panoptyc uses visual AI and human-in-the-loop reviewers to help retailers detect theft in over 25,000 stores, saving customers millions annually. As a fully remote, globally distributed team, they work with Fortune 500 retailers and fast-growing brands, executing at scale.

• Provide consultative sales support to potential clients via chat, focusing on conversion.
• Qualify leads using sales techniques and identify customer pain points.
• Maintain organized sales operations and update the platform.

Hostgator is a web hosting platform that helps small businesses grow online with powerful simplicity, premium performance, and smart tools. They value people first, fostering a supportive culture where each team member's story and dreams matter.

• Serve as the primary operational contact and trusted advisor for customers, ensuring successful delivery and adoption of enterprise solutions.
• Lead cross-functional initiatives with Product, Engineering, and Support teams to resolve challenges and drive customer success.
• Manage customer health, escalations, and strategic growth initiatives to maximize value from technology investments.

Our partner company delivers enterprise technology solutions that help organizations optimize business processes and achieve measurable outcomes. With a focus on collaboration and innovation, the company fosters an inclusive culture and supports remote work across the United States.

• Create and own quarterly success strategies to identify churn risks and maximize revenue.
• Build strong relationships with customers, using empathy to become an expert at driving value with Karbon.
• Manage renewals, monitor customer health, and advocate for customers internally to drive retention and expansion.

Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranks #1 on G2, and has a people-first culture recognized by Great Place To Work certification and Fortune's Best Small Workplaces list.

• Manage customer relationships to ensure success and retention.
• Drive adoption of Samsara's IoT solutions to maximize value.
• Collaborate with cross-functional teams to address customer needs and growth.

Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability of physical operations. As a recently public company, they focus on digitally transforming industries like agriculture, construction, and transportation.