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Accountabilities:
- Lead strategic recovery efforts for delinquent customers through negotiations and action plans.
- Investigate causes of delinquency and develop consultative churn-reversal strategies.
- Analyze customer behavior and collaborate with cross-functional teams to reduce churn.
Requirements:
- Experience in customer success, retention, or strategic collections.
- Strong analytical and negotiation skills.
- Ability to work independently in a remote environment.
Benefits:
- Remote work model.
- Health and dental insurance.
- Food and home office allowances.
Partner Company
The partner company is a technology-focused organization, likely in the SaaS space, dedicated to customer success and revenue recovery. The company size and culture are not specified in the posting.