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Customer Support Specialist (Spanish Speaker - Nightime)
Wise
Brazil
Customer Support
Spanish
English
Responsibilities:
- Provide agile, practical, and efficient customer support through email, chat, WhatsApp, telephone, and remote assistance.
- Build and maintain strong customer relationships through empathetic, clear, and professional communication.
- Develop a comprehensive understanding of the platform, its applications, policies, and procedures.
Requirements:
- Practical knowledge of government procurement and bidding processes in Brazil.
- Previous experience in customer service or a similar client-facing role.
- Strong interpersonal skills and ability to work independently in a remote environment.
Benefits:
- Fully remote work model with flexible hours.
- Comprehensive health and dental insurance with 100% premium coverage.
- Additional allowances for food and home-office expenses, plus professional development opportunities.
Not Disclosed
The company provides a technology platform to help customers navigate government procurement processes. It fosters a collaborative and customer-focused culture with a remote-first approach.