Handle inbound and outbound calls to retain customers and maximize sales opportunities.
Resolve customer issues and promote Cogeco products and services using strong negotiation skills.
Meet or exceed quality and KPI targets while providing excellent customer service.
Cogeco is a telecommunications and media company serving 1.6 million residential and business subscribers in North America. The company fosters a culture of agility, dedication, and authentic connections, with no room for ego.
Handle inbound cancellation calls to retain customers and resolve issues.
Conduct outbound outreach to customers with payment failures and provide solutions.
Educate customers on digital safety and recommend relevant products to increase retention.
Jobgether connects candidates with hiring companies through AI-powered matching. They operate a fast-growing technology and SaaS environment with a supportive and inclusive workplace culture.
Provide exceptional support to customers via phone, email, and chat, addressing inquiries about RESPs and our digital platform.
Resolve issues efficiently by troubleshooting problems and coordinating with internal teams to ensure customer satisfaction.
Maintain accurate records of customer interactions and contribute to improving processes and resources.
Embark Student Corp. is a fintech company that helps Canadians achieve their education goals through an innovative digital platform for RESPs. Over the past 60 years, the company has reinvested over $60 million into scholarships and supported more than 850,000 students.
Build and maintain trusted relationships with mid-market customers through proactive communication.
Manage a portfolio of accounts, focusing on adoption, retention, and growth.
Use customer health data to identify risks and opportunities, collaborating with cross-functional teams.
This company offers a SaaS solution and is focused on customer success and engagement. With a global team spanning North America, the UK, and India, they foster a collaborative and inclusive remote-first culture.
Take inbound customer cancellation calls and retain them as customers.
Make daily outbound calls to customers with failed subscription payments.
Proactively identify retention and upsell opportunities by aligning solutions with customer needs.
Aura is on a mission to create a safer internet with a suite of intelligent digital safety products. The team of over 400 people worldwide is guided by experienced leadership that has grown startups into multi-billion dollar organizations.
Provide responsive patient support through phone and email, assisting users with platform access and technical questions.
Deliver empathetic and patient-focused service while ensuring issues are resolved efficiently.
Identify recurring patient challenges and share insights with internal teams to support product improvements.
The company is a healthcare technology organization that provides innovative digital solutions to help patients access and understand their medical information. The culture is inclusive and collaborative, with a focus on employee well-being and patient impact.
Proactively contact at-risk customers to prevent cancellations and improve engagement.
Handle inbound cancellation and pause requests with empathy and professionalism.
Maintain accurate customer records and collaborate with teams to improve retention strategies.
A digital healthcare company is seeking a Customer Retention Specialist to support customer engagement. The company is a fast-growing, remote-first organization with a collaborative culture focused on improving health outcomes.
Handle First Notice of Loss (FNOL) calls for auto and property insurance customers.
Gather, verify, and document claim information while explaining the claims process.
Provide empathetic, professional customer service in a high-volume remote environment.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The partner company fosters a supportive, collaborative culture with a focus on professional development and flexibility, though employee size is not specified.
Serve as the primary contact for provider emails covering caseload, technical, and operational issues.
Respond to provider calls and resolve logistical, technical, or patient-related issues in real time.
Proactively engage with providers to improve their experience and satisfaction.
This company supports a growing network of therapists and clinicians delivering mental health care to older adults. It is a small, agile startup with a collaborative, purpose-driven culture.
Drive customer adoption, retention, and expansion through scalable and data-driven Customer Success programs.
Manage a portfolio of accounts from onboarding to ongoing success, ensuring customer objectives are achieved.
Leverage customer success platforms, CRM data, and scaled engagement strategies to proactively manage customer health.
The company provides a customer success platform and operates with a global, remote-first team. They value collaboration, continuous improvement, ownership, and customer impact.
Conduct outbound calls to healthcare professionals and organizations to share program information.
Build and maintain professional relationships while consistently achieving performance targets.
Accurately record customer interactions in CRM and collaborate with internal and external stakeholders.
The company partners with healthcare organizations to deliver approved program information to healthcare professionals via outbound engagement. It fosters an inclusive, collaborative culture with opportunities for professional growth in a fully remote environment.
Proactively place outbound calls and handle inbound calls to uncover homeowner project needs and match them with pros.
Participate in pilots, tests, and process improvements to shape new tools and workflows.
Collaborate with the team and meet performance metrics like conversion rate and customer satisfaction.
Angi powers the home services industry by connecting homeowners with skilled pros. With 9 brands in 8 countries and over 300 million projects completed, they foster a collaborative and innovative culture.
Meet virtually with pre-qualified clients to understand their needs and explain benefit options.
Guide clients through the enrollment process and maintain accurate records with follow-up.
Build lasting relationships through exceptional customer service in a remote environment.
Global Elite Empire Consultants is an independent third-party recruiting firm helping clients with financial protection and benefits. The company offers a remote, mentor-driven culture focused on training, performance, and career growth.
Connect with consumers to resolve delinquent account issues and negotiate solutions.
Work remotely with a competitive hourly rate plus commission and paid training.
Utilize strong communication and problem-solving skills in a fast-paced call center environment.
AllianceOne, a subsidiary of Teleperformance, provides contact center management and accounts receivable solutions. As a global leader, they foster a culture of growth and enthusiasm, seeking over-achievers to join their team.
Sell into our existing client base using CRM tools to map accounts and generate growth opportunities.
Drive revenue through tailored outreach, maintain customer relationships, and achieve sales quotas.
Evangelize 360Learning vision via product demonstrations and collaborate with teams to optimize customer experience.
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With 400+ team members across North America and EMEA, we have raised $240 million and serve 1,700 organizations.
Global Elite Empire Consultants is a third-party recruiting firm that connects professionals with benefits services roles. They offer remote work, warm leads, and uncapped earning potential, with a culture focused on results and support.
Calling client led enquiries to discuss their protection needs and build rapport.
Managing client records accurately and handling a high volume of outbound calls.
Achieving daily and monthly performance targets while delivering excellent customer service.
Howden is a global insurance group with employee ownership at its heart, pushing the boundaries of insurance. With over 24,000 employees across 56 countries, we are united by a no-limits mindset and a collaborative culture that sets us apart.
Respond to customer inquiries via phone, email, chat, or other channels in a timely and courteous manner.
Resolve customer issues efficiently while maintaining high satisfaction and documenting interactions accurately.
Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction scores.
Sagility combines industry-leading technology and healthcare domain expertise to optimize the member/patient experience through clinical, case management, and analytics services. With over 25,000 employees across 5 countries, the company fosters a culture of customer-centric support and professional growth.
Provide technical support and troubleshooting for Lone Wolf's Back Office product via email, phone, and chat.
Log details of support sessions and challenges in the ticketing system, managing your own case workload.
Apply accounting knowledge and interpersonal skills to diagnose, resolve, and escalate customer issues.
Lone Wolf simplifies real estate transactions by providing a digital lead-to-close experience for agents, brokers, and their consumers. With over 30 years in the industry, they value diverse talent and embrace individuality to enrich their organization.