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Bilingual Customer Service Specialist Pharmaceutical Sector (English/French) - Permanent Full-Time (Remote Work in Canada)
Alphanumeric
Canada
Bilingual (English/French)
Customer Service
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Inside Sales Associate
Unknown
Canada
Communication
Customer Service
Problem-Solving
About the Role:
- The Virtual Engagement Associate connects with healthcare professionals via outbound calls to deliver approved program information.
- The role combines customer engagement, CRM administration, and performance management in a fully remote setting.
- Success requires strong communication, customer focus, and the ability to meet performance objectives.
Key Responsibilities:
- Conduct outbound calls to healthcare professionals, clinics, and organizations.
- Build rapport and maintain professional relationships while achieving KPIs.
- Accurately record interactions in CRM and collaborate with stakeholders.
Qualifications:
- College diploma or Bachelor’s degree preferred; bilingual French/English required for Quebec.
- Experience in customer service, healthcare, or contact center is an asset.
- Tech-savvy with CRM and Microsoft Office skills.
Benefits:
- 100% remote work within Canada.
- Competitive salary plus bonus and structured training.
- Opportunity to contribute to meaningful healthcare initiatives.
Unknown
The company partners with healthcare organizations to deliver approved program information to healthcare professionals via outbound engagement. It fosters an inclusive, collaborative culture with opportunities for professional growth in a fully remote environment.