Manage customer requests to downgrade or disconnect services, using negotiation and sales skills.
Resolve billing inquiries, service discrepancies, and escalated issues efficiently.
Review competitor offers to highlight Cogeco advantages and upsell products.

Qualifications & Skills:

High School Diploma required; post-secondary education preferred.
Minimum 1-2 years call center experience with proven customer service and sales skills.
Strong communication, problem-solving, and data entry abilities; Google Suite and Windows experience an asset.

Benefits & Culture:

Enjoy a flexible, home-based role with a focus on work-life balance and fun.
Receive discounted services, rewarding pay, and comprehensive benefits.
Grow your career with tools and opportunities in a technology-driven industry.

Cogeco Connexion Inc

Cogeco is a telecommunications and media company serving 1.6 million residential and business subscribers in North America. The company fosters a culture of agility, dedication, and authentic connections, with no room for ego.

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