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Customer Success Manager, Mid-Market
Partner Company
Canada
Customer Success
Account Management
Communication
Key Responsibilities:
- Handle inbound requests for downgrades, cancellations, and billing issues.
- Identify customer needs and offer customized solutions to retain and upsell.
- Conduct outbound calls to targeted lists for retention and sales.
Requirements:
- High school diploma required; post-secondary education is an asset.
- 1–2 years of call center or customer service experience strongly preferred.
- Strong negotiation, persuasion, and problem-solving abilities.
Work Environment:
- Fully remote from Ontario, Canada.
- Rotating shifts including days, evenings, weekends, and holidays.
- Supportive culture with focus on well-being and growth.
Not specified
This partner company operates in the telecommunications or service industry, focusing on customer retention and satisfaction. The organization values a supportive, inclusive culture and offers remote work opportunities from Ontario.