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Accountabilities:
- Manage provider support requests as the primary contact for emails.
- Provide real-time support via calls and resolve issues.
- Own requests through resolution and maintain accurate records.
Requirements:
- Strong organizational skills and proactive mindset.
- Excellent judgment and outstanding communication skills.
- Customer or provider support experience and problem-solving ability.
Benefits:
- Fully remote work from Canada.
- High-impact role supporting mental health care.
- Growth and ownership in a collaborative culture.
Partner Company
This company supports a growing network of therapists and clinicians delivering mental health care to older adults. It is a small, agile startup with a collaborative, purpose-driven culture.