Provide high-quality customer support to members, from initial inquiry to ongoing program questions.
Ensure member orders are fulfilled accurately and to the highest quality standard.
Contribute suggestions to optimize the member ordering and fulfillment process.
Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. It serves over 3 million members and is backed by a $200 million investment from TPG's Rise Fund.
Handles customer inquiries via phone, email, and chat, resolving issues and updating accounts.
Actively participates in daily ticket handling across multiple channels, meeting performance metrics.
Researches and identifies trends in customer inquiries to contribute to operational improvements.
Home Chef is a meal solutions company offering meal kits and ready-to-heat meals through online and retail channels. They have a team of over 2,100 employees and emphasize a diverse and inclusive culture.
Handle customer inquiries via phone, email, and chat channels.
Participate in daily stand-ups and identify trends in customer issues.
Research and resolve complicated issues, contributing to root-cause analysis.
Home Chef is a meal kit delivery service that provides fresh ingredients and recipes to customers. They emphasize a culture of humility, teamwork, and ownership, with a focus on customer experience.
Provide direct live support for incoming member inquiries regarding services, eligibility, appointments, platform access, and food benefits.
Troubleshoot technical issues and collaborate with internal teams to resolve complex problems.
Maintain high accuracy and confidentiality while documenting interactions and managing sensitive member information.
Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. They have a national network of Registered Dietitians, serve over 3 million members, and secured a $200 million investment from TPG's Rise Fund, with a culture focused on Customer First, Make It Happen, and One Team values.
Manage end-to-end order fulfillment, ensuring accuracy in pricing, items, and delivery requirements.
Maintain retailer compliance by adhering to customer-specific order and packaging guidelines.
Serve as primary operational contact for retail customers, providing support on orders, inventory, and claims.
Liquid Death is a beverage company offering low-calorie drinks like water, iced tea, and energy drinks. They aim to be the funniest beverage brand and promote health and sustainability.
Resolve complex participant inquiries and escalated cases, providing consultation and guidance to team members.
Identify process improvement opportunities through case reviews and support the implementation of improved processes.
Create and maintain team metrics and dashboards to improve operational visibility and efficiency.
The partner company provides healthcare benefit account administration and complex issue resolution. They offer a fully remote work environment with a focus on operational excellence and customer service.
Perform daily fraud screening and handle fulfillment issues with 3PL partners.
Manage e-commerce systems and collaborate with cross-functional teams to resolve order problems.
Investigate order errors, maintain operational queues, and ensure timely resolution.
Nutrafol is a hair wellness company that creates clinically tested products for hair growth, targeting key root causes of hair thinning with a patented blend of natural ingredients. The company is growing rapidly, recommended by over 7,500 physicians, and fosters a culture of individuality, innovation, and continuous improvement.
Learn and become a subject matter expert on PAR OPS software to provide exceptional client support.
Diagnose, troubleshoot, and resolve client issues through phone and email, escalating as needed.
Collaborate with senior analysts and management to maintain accurate ticket tracking and internal knowledge bases.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. The company values collaboration, teamwork, and positive attitudes, fostering a dynamic and supportive culture.
Support day-to-day logistics and fulfillment operations, including customer pickup coordination and LTL freight booking.
Manage shipping documents, track shipments, and maintain accurate records in systems like NetSuite and 3PL portals.
Assist with reporting, data analysis, and process improvement to ensure efficient order fulfillment and transportation.
Chomps is America's fastest-growing meat snack brand, offering healthy protein snacks made from grass-fed beef and other quality meats. As a minority-owned, family-operated, B Corp-certified business, they focus on thoughtful sourcing and have a flexible, growth-oriented culture.
Provide outstanding customer support via email and phone, resolving issues and ensuring a seamless experience.
Monitor live trips, address disruptions, and coordinate alternative solutions for drivers and customers.
Maintain detailed records, escalate critical issues, and collaborate with internal teams to improve operations.
CharterUP is an AI-native platform transforming the $450+ billion group transportation and mobility market. It is a hyper-growth, remote-first company trusted by Fortune 500 companies and recognized as one of the fastest-growing companies by Inc.
Design and optimize end-to-end customer journeys across complex support experiences, with an initial emphasis on warranty replacements.
Lead root-cause analysis of recurring operational issues by combining data from support platforms, transactional systems, and logistics.
Define and monitor KPIs, dashboards, and experimentation plans that measure customer effort, operational efficiency, quality, and risk.
Oura is a health technology company that designs and manufactures the Oura Ring, a wearable device for sleep and activity tracking. The company emphasizes employee well-being and innovation in a supportive culture.