Provide high-quality customer support to members, addressing inquiries and service needs.
Coordinate food delivery operations and ensure accurate, timely order fulfillment.
Investigate and resolve order fulfillment issues and identify process improvements.
The company provides meal-delivery and food support programs for members in need, ensuring accurate and timely food deliveries. It operates with a remote-first culture focused on compassionate service and continuous process improvement.
Handles customer inquiries via phone, email, and chat, resolving issues and updating accounts.
Actively participates in daily ticket handling across multiple channels, meeting performance metrics.
Researches and identifies trends in customer inquiries to contribute to operational improvements.
Home Chef is a meal solutions company offering meal kits and ready-to-heat meals through online and retail channels. They have a team of over 2,100 employees and emphasize a diverse and inclusive culture.
Handle customer inquiries via phone, email, and chat channels.
Participate in daily stand-ups and identify trends in customer issues.
Research and resolve complicated issues, contributing to root-cause analysis.
Home Chef is a meal kit delivery service that provides fresh ingredients and recipes to customers. They emphasize a culture of humility, teamwork, and ownership, with a focus on customer experience.
Provide direct live support for incoming member inquiries regarding services, eligibility, appointments, platform access, and food benefits.
Troubleshoot technical issues and collaborate with internal teams to resolve complex problems.
Maintain high accuracy and confidentiality while documenting interactions and managing sensitive member information.
Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. They have a national network of Registered Dietitians, serve over 3 million members, and secured a $200 million investment from TPG's Rise Fund, with a culture focused on Customer First, Make It Happen, and One Team values.
Learn and become a subject matter expert on PAR OPS software to provide exceptional client support.
Diagnose, troubleshoot, and resolve client issues through phone and email, escalating as needed.
Collaborate with senior analysts and management to maintain accurate ticket tracking and internal knowledge bases.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. The company values collaboration, teamwork, and positive attitudes, fostering a dynamic and supportive culture.
Support quality and food safety compliance programs across the organization.
Manage compliance documentation, support audits, and analyze quality data.
Assist with customer and regulatory requests in a remote, home-based environment.
Novolex is a leading manufacturer of food, beverage, and specialty packaging serving multiple industries including foodservice and retail. The company offers over 250 brands and 39,000 SKUs, with a strong commitment to sustainability and employee well-being.
Provide outstanding customer support via email and phone, resolving issues and ensuring a seamless experience.
Monitor live trips, address disruptions, and coordinate alternative solutions for drivers and customers.
Maintain detailed records, escalate critical issues, and collaborate with internal teams to improve operations.
CharterUP is an AI-native platform transforming the $450+ billion group transportation and mobility market. It is a hyper-growth, remote-first company trusted by Fortune 500 companies and recognized as one of the fastest-growing companies by Inc.
Support day-to-day logistics and fulfillment operations, including customer pickup coordination and LTL freight booking.
Manage shipping documents, track shipments, and maintain accurate records in systems like NetSuite and 3PL portals.
Assist with reporting, data analysis, and process improvement to ensure efficient order fulfillment and transportation.
Chomps is America's fastest-growing meat snack brand, offering healthy protein snacks made from grass-fed beef and other quality meats. As a minority-owned, family-operated, B Corp-certified business, they focus on thoughtful sourcing and have a flexible, growth-oriented culture.
Engage and establish relationships with high-level contacts across partner accounts to evaluate and communicate opportunities.
Understand each partner's unique business and create strategies for success using data and feedback.
Collaborate with sales, marketing, and product teams to drive growth and alignment.
ezCater is the #1 food tech platform for workplaces in the US, connecting organizations with over 125,000 restaurants. They are a growing company with a culture that values diversity, collaboration, and work-life harmony.
You'll handle customer inquiries via phone, email, chat, text, and self-service channels.
You'll deliver accurate Tier 1 support, referrals, and escalation while documenting case details.
You'll meet quality and performance standards and complete cross-training across programs.
The hiring company is a partner organization that manages customer service operations for public-facing programs. Their culture emphasizes remote work, empathy, and professional development in a 24/7/365 environment.
Manage end-to-end order fulfillment, ensuring accuracy in pricing, items, and delivery requirements.
Maintain retailer compliance by adhering to customer-specific order and packaging guidelines.
Serve as primary operational contact for retail customers, providing support on orders, inventory, and claims.
Liquid Death is a beverage company offering low-calorie drinks like water, iced tea, and energy drinks. They aim to be the funniest beverage brand and promote health and sustainability.