Manage a portfolio of customers during onboarding, supporting adoption, engagement, and successful implementation.
Use data, automation, and AI-enabled tools to prioritize interactions, reduce churn risks, and drive retention.
Collaborate with customers, partners, and internal teams to resolve issues, align expectations, and improve the customer journey.
This company provides SaaS solutions and focuses on customer success, onboarding, and retention. They foster a collaborative, inclusive remote culture that values curiosity, digital mindset, autonomy, and continuous learning.
Engage with clients and callers professionally to deliver high-standard customer service across multiple channels.
Manage bookings, amendments, special requests, and cancellations while liaising with suppliers.
Meet defined SLAs and KPIs while adapting to changing call volumes and operational priorities.
The partner company operates within the global travel technology and services industry, providing customer support for travel bookings and supplier coordination. It offers a multicultural, inclusive work environment with opportunities for career development.
Provide responsive, practical customer support across multiple digital and remote communication channels.
Investigate customer needs, monitor requests, and ensure efficient resolution of issues.
Stay current with legislation and industry developments to offer accurate guidance on procurement processes.
The company provides a technology platform to help customers navigate government procurement processes. It fosters a collaborative and customer-focused culture with a remote-first approach.
Coordinate scheduling and delivery of virtual, public, and in-house training programs across Brazil and LATAM.
Manage training logistics, maintain LMS records, and collaborate with instructors, Sales, and clients.
Support learners and instructors with course access, technical issues, and enrollment tracking.
This company provides professional training programs across Brazil and Latin America. It offers a collaborative, international work environment with a focus on customer experience and continuous improvement.
Identify at-risk students, collaborate with internal teams, and contribute to improving the overall student experience.
This organization operates in the education sector, offering postgraduate and extension programs to students. It fosters a collaborative, student-focused culture with a fully remote team in Brazil.
Provide empathetic inbound and outbound support for at-home testing workflows, including account setup, sample collection, and results access.
Troubleshoot platform navigation, MFA, and portal access while documenting interactions in Salesforce.
Collaborate with clinical teams and help improve standard operating procedures to enhance member experience.
Fuze Health is a digital health company that connects patients with care providers and treatments via at-home testing and pharmacy. It unites LetsGetChecked, Truepill, and Alto Pharmacy in a growing healthcare platform.
Handle inbound customer inquiries and support requests in both French and English.
Proactively reach out to customers requiring assistance or account reviews.
Work in a fast-paced, scaling SaaS environment with a focus on retention and upselling.
Intiveo is a technology company that enhances patient care through innovative software solutions. They are a collaborative team of innovative minds, recognized as one of Canada's Top 100 Employers, with a culture that values stewardship, collaboration, and continuous development.
Deliver onboarding and training sessions for new hires using established materials and standards.
Evaluate customer interactions across voice, chat, email, and social channels and provide constructive feedback.
Collaborate with Operations, HR, and L&D teams to support continuous improvement and business needs.
The partner company specializes in customer support and business process outsourcing. They foster a collaborative culture focused on employee development and quality assurance, working with cross-functional teams.
Lead a remote customer support team during night shifts to achieve operational excellence and resolve complex cases.
Use data-driven analysis to optimize team performance and identify process improvements through cross-functional collaboration.
Foster a culture of growth and wellbeing by mentoring team members, providing feedback, and promoting inclusive leadership.
Wise is a global technology company building the best way to move and manage money across borders. With a diverse team of over 5,000 employees, they foster a mission-driven, inclusive culture focused on innovation and customer savings.
Act as the first point of contact for incoming technical support requests, providing fast and professional assistance.
Triage, categorize, prioritize, and resolve straightforward technical issues while escalating complex cases to specialist teams.
Maintain accurate case documentation, communicate with clients, and contribute to process improvements and knowledge sharing.
The company is a global technology organization that provides customer support services through a Level 1 Triage team. It fosters a collaborative, inclusive culture with a focus on professional development and wellbeing.
Investigate and resolve invoice-related queries accurately, providing clear and reliable information to clients.
Manage client inquiries end-to-end, collaborating with Finance, Product, and HR Operations teams to resolve complex issues.
Analyze client queries and trends to identify process gaps and recommend data-driven improvements.
A global customer experience operations team supporting clients in a fast-paced, remote-first environment. They span 26 countries and offer a diverse, inclusive international workplace.
Act as primary point of contact for customer operational and configuration requests.
Support implementations and deployments from initiation through production launch.
Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams.
Sigma Software is a software company that develops AI-driven products and solutions for global customers. The company fosters a collaborative international environment and serves clients across various industries.
Collaborate with the Business Owner and Project Manager to prioritize requirements and define the roadmap for release packages.
Analyze and document business requirements for the Consumer Experience Operation, focusing on channels such as Contact Us, Email, Chat, WhatsApp, Social Listening, and Phone/IVR.
Support the migration of the current Core CRM to Salesforce Service Cloud within the first 12-18 months.
CI&T helps large enterprises transform AI potential into business impact with AI deployment and tech-integrated solutions. They have 8,000 employees across 25 countries, collaborating to build solutions with real impact.
Spearhead growth in São Luís by owning the end-to-end sales cycle and identifying high-value opportunities.
Leverage local expertise and a strong network among finance decision-makers to generate high-quality leads.
Build lasting client relationships as a trusted advisor, delivering tailored solutions via the Clara platform.
Clara is the fastest-growing B2B fintech for spend management in Latin America, helping over 20,000 businesses with locally issued corporate cards, bill pay, financing, and a powerful platform. They are a high-talent-density, open, and inclusive team backed by top global investors, with a culture built for builders who raise the bar.
Own inbound support across voice, chat, and email, ensuring customers get fast, helpful answers.
Manage cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
Partner closely with Technical Support on complex issues and handle escalations calmly.
Voize builds an AI companion that frees nurses from administrative work, giving them more time for patient care. It's a fast-growing startup backed by $50M Series A, trusted by over 75,000 nurses and 1,100+ care facilities.
Be the voice of customers and partners, managing requests via Zendesk and occasional calls with clarity and care.
Collaborate with teammates and cross-functional teams to solve complex challenges and improve processes.
Drive continuous improvement by identifying automation opportunities and enhancing product and services.
GOhiring is a leading software company for automated job posting and recruiting analytics. It operates as a small, collaborative team with high trust, creative freedom, and a focus on innovation.
Independently manage operational and analytical tasks for content sufficiency and partner performance.
Support partners in Bitrix CRM and handle complex and non-standard requests.
Collaborate with cross-functional teams to improve partner processes, quality strategies, and cost optimization.
Social Discovery Group builds social entertainment platforms that connect people online across cultures and regions, aiming to solve loneliness and isolation. The company is an international remote team of digital nomads and a two-time 'Great Place to Work' winner.
Respond to member questions across email, live chat, and outbound phone — covering eligibility, enrollment, billing, program logistics, and technical troubleshooting
Meet team goals for response time, first-touch resolution, quality assurance, and member satisfaction (CSAT)
Own the member's issue end-to-end — including looping in Care, Implementation, Engineering, or Client Success when a resolution needs their expertise
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care and nutrition guidance. We're a team of 60+ passionate people who care deeply about helping our members reduce symptoms and live fuller lives.
Handle all customer service inquiries via phone, email, and live chat in a timely manner.
Build relationships, identify customer needs, and provide solutions for order issues.
Collaborate cross-functionally with headquarters and retail departments.
Rebag is an e-commerce company revolutionizing the luxury second-hand market, offering a seller-first platform for buying and selling high-end fashion items. Founded in 2014, the company operates online and in physical stores across the US, with over $100M raised and recognition as a Fast Company Most Innovative Company.