Interact with customers via chat, email, phone, and social channels, solving problems with empathy.
Own each customer interaction from start to finish, ensuring clarity and confidence.
Become a product expert and share insights to improve the customer experience.
Quince is a manufacturer-to-consumer (M2C) retail brand providing high-quality essentials at low prices through direct partnerships with manufacturers. The company has a fast-paced, innovative culture where builders and creators challenge conventional thinking and own their work.
Provide support and service to members across Canada via phone and email.
Effectively problem solve and contribute positively to a team environment.
Deliver the highest level of customer service in a flexible remote work environment.
Medavie is a national health solutions partner providing insurance, primary care, and emergency medical services that impact millions of lives in Canada. With over 8,000 professionals, they foster an award-winning culture focused on wellbeing, diversity, and inclusion.
Provide professional, empathetic customer support to automotive customers regarding warranty, repairs, and vehicle features.
Resolve issues by listening actively, understanding concerns, and providing practical solutions.
Work remotely from anywhere in Canada with a flexible schedule and paid virtual training.
This company provides customer support services for a major automotive brand. They are a supportive, customer-focused organization with a remote team across Canada.
Provide timely, professional customer support and resolve inquiries across international markets.
Identify business opportunities and conduct prospecting activities for sales development.
Manage interactions and maintain accurate records using CRM and support platforms like Zendesk or HubSpot.
Jobgether uses AI-powered matching to connect candidates with remote roles. They focus on streamlining hiring through technology and serve global clients.
Respond to client inquiries about product offerings, licensing, and pricing while building rapport.
Pre-qualify leads for the sales team using Salesforce CRM.
Develop product expertise and support day-to-day activities with AI tools.
Caseware is a fintech company that has led the global audit and accounting software industry for over 30 years. With over 500,000 users across 130 countries and a collaborative, inclusive culture, we're growing with a recent strategic investment from Hg Capital.
Assist customers with inquiries via phone, email, and chat (tracing, tracking, etc.).
Schedule and confirm pickups, follow up on interline requests, and coordinate with departments to meet customer requirements.
Support sales efforts and work remotely from home with provided training and equipment.
We provide comprehensive transportation and logistics solutions for clients across North America. With 60 years of experience, we emphasize innovation, safety, and career development for our employees.
Be the voice of the customer, turning insights into actions that improve outcomes and experience.
Drive customer value realization and product adoption through success planning and strategic engagements.
Identify upsell and cross-sell opportunities and lead executive business reviews with C-level stakeholders.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With over 40 years of heritage, they are an agile, fast-growing company that empowers employees with autonomy and focuses on improving how people work.
Own a portfolio of strategic EMEA accounts, driving retention, expansion, and account health.
Build and execute account plans tied to customer business goals, and conduct QBRs in English and French.
Drive renewal negotiations and expansion opportunities in partnership with Sales.
CoderPad is the global leader in technical interview software, helping companies assess engineering talent with an intuitive platform. With over 4,000 customers in 165+ countries, the company fosters a customer-centric culture and values collaboration and innovation.
Provide Tier I support and document issues into a ticket management system.
Analyze symptoms, determine urgency, and resolve or dispatch incidents to appropriate support groups.
Manage escalations and seek process improvements to enhance service delivery.
Long View is one of North America's most dynamic IT providers, fostering a culture of collaboration, innovation, and inclusion. With 90% of team members rating it a good or great place to work, the company values integrity, competence, value, and fun.
Answer inbound calls in English and French for luxury hotel reservations.
Listen actively to understand guest needs and recommend ideal room or package.
Bring warmth and creativity to every interaction by tailoring recommendations.
Accor is a global hospitality company operating luxury hotels and reservation services. The company fosters a diverse and inclusive culture with a passionate team of well-travelled professionals.
Answer inbound customer calls in French and English, classify requests, and book appointments using field management software.
Dispatch field technicians efficiently, coordinate daily schedules, and handle client communications.
Perform billing, invoice processing, and administrative support to keep operations running smoothly.
We are a growing plumbing and drainage services company based in the Greater Montreal area, serving residential, commercial, and institutional clients. We are building a modern, well-run operation with a focus on quality and treating our team members as long-term partners.
Be the voice of customers and partners, managing requests via Zendesk and occasional calls with clarity and care.
Collaborate with teammates and cross-functional teams to solve complex challenges and improve processes.
Drive continuous improvement by identifying automation opportunities and enhancing product and services.
GOhiring is a leading software company for automated job posting and recruiting analytics. It operates as a small, collaborative team with high trust, creative freedom, and a focus on innovation.
Handle incoming telephone and email inquiries from internal and external customers to resolve issues and fulfill requests.
Maintain the CMMS database by creating work orders, monitoring open orders, and documenting all call information.
Follow up on calls, escalate issues per priority, and prepare reports while maintaining professional demeanor.
Black & McDonald is a facilities management and construction services company operating in Canada. With a large workforce, it values employee development and diversity in a supportive culture.
Field customer inquiries and respond to varying questions, issues, and concerns in innovative ways.
Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
Calmly resolve and de-escalate issues while tracking call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, they are a force for good in their communities and for their clients.
Assist customers via phone, email, chat, and social media to ensure a positive experience.
Resolve inquiries efficiently using multiple systems and take ownership until resolution.
Maintain product knowledge and meet service level agreements while providing accurate information.
We provide finance and insurance solutions for the automotive industry, offering vehicle protection plans. With over 60 years of experience, we serve thousands of dealerships and financial institutions across the U.S.
Provide personalized support to SaaS customers via Zendesk and phone, investigating issues and delivering solutions.
Collaborate with Engineering, Product, and Design teams to improve customer experience and product feedback.
Contribute to knowledge sharing, help center content, and continuous improvement of support processes.
The company develops and supports SaaS products for customers. The team is remote-first, globally distributed, and emphasizes collaboration, learning, and professional growth.
Respond to inbound leads and convert qualified prospects into booked demos through multiple channels.
Build and execute outbound prospecting sequences targeting relevant retail businesses.
Maintain accurate CRM records and share insights with the revenue team.
This company is a fast-growing B2B marketplace focused on expanding access to modern commerce. With a globally distributed revenue team, it fosters a collaborative, low-hierarchy, and international culture.
Accurately handle increasingly complex client service requests at initial point of contact using multiple administrative systems.
Dedication to maintaining service levels, quality, and productivity standards.
Support other business areas such as Call Centre, Distributor Services, and Technical Support.
Manulife is a leading international financial services provider helping people make decisions easier and live better. They are a large global company with a diverse workforce committed to inclusion and innovation.
Provide personalized technical support to customers via email and phone.
Troubleshoot and resolve issues while collaborating with engineering teams.
Create and maintain help center resources to empower customer self-service.
Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.
Provide timely assistance to users of Lingraphica speech-generating devices and software.
Collaborate with Sales, Marketing, Project Management, and Engineering teams to resolve issues and deploy enhancements.
Manage a support caseload including inquiries via phone, email, chat, and scheduled appointments.
Lingraphica provides speech-generating devices to improve communication for people with aphasia and other impairments. They foster a fast-paced, goal-oriented culture focused on helping individuals on their communication journey.