Answer inbound customer calls in French and English as the first point of contact, delivering a calm, professional, and reassuring experience.
Understand and classify each request (drainage vs. plumbing, emergency vs. scheduled) and capture accurate details.
Book appointments and on-site inspections into our field management software (Jobber).

Qualifications:

Full professional fluency in both French and English, spoken and written, including ability to understand Quebec French.
3–5 years of experience as a customer service representative or coordinator in a phone-based role.
A reliable, high-speed internet connection and a proven backup power solution for the full shift.

What We Offer:

Highly competitive salary, paid in USD, based on your experience and skills.
Equipment & setup provided: professional headset and peripherals, and an allowance toward internet connection.
Real opportunity to grow in responsibility as the company expands.

Additional Information:

Full-time, fully remote position working Quebec business hours (approximately 8:00 AM–5:00 PM ET).
This shift corresponds to an afternoon-to-evening shift in Beirut; only apply if you can work these hours.

Drain et Plomberie Fortin

We are a growing plumbing and drainage services company based in the Greater Montreal area, serving residential, commercial, and institutional clients. We are building a modern, well-run operation with a focus on quality and treating our team members as long-term partners.

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