Own the customer life cycle post-sales, ensuring satisfaction and adoption for a book of business.
Manage renewals for 400+ customers, including pricing negotiations.
Partner with Sales to drive expansion and cross-sell opportunities.
Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.
Actively manage a portfolio of high-value customers, driving revenue growth and retention through multi-channel engagement.
Build strong relationships with decision-makers, using data to identify upsell opportunities and prevent churn.
Maintain accurate CRM records and leverage call intelligence tools to continuously improve performance.
Finom is a European tech startup developing an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With over $346 million in total funding, the company fosters a culture of innovation and empowerment, encouraging bold ideas and swift implementation.
Own the relationship with key stakeholders including executive sponsors for value amplification.
Own retention and renewal outcomes by proactively managing health and risk.
Drive growth by identifying expansion signals and building business-value cases.
Conexiom provides an Intelligent Order Automation platform powered by CoreAI to eliminate manual work for manufacturers and distributors. With over 20 years of innovation and a Microsoft Azure foundation, they build inclusive culture and trusted products.
Manage a portfolio of named accounts to drive revenue growth through renewals, cross-sells, and upsells.
Build strong relationships with senior management and C-level executives, providing strategic guidance on cybersecurity best practices.
Conduct quarterly business reviews and ensure high levels of customer engagement and adoption of Keeper solutions.
Keeper Security provides cybersecurity solutions including password management and zero-trust privileged access management. Trusted by millions of users and thousands of organizations, the company offers a fast-paced, collaborative environment with opportunities for growth.
Own full commercial health of a book of global accounts, driving renewal rate and net revenue retention.
Identify and progress expansion opportunities in partnership with Sales, owning share of pipeline.
Lead commercially-focused QBRs and renewal negotiations, using AI tools for account prep and analysis.
Phrase provides the world's leading Language Intelligence Platform, combining AI and agentic orchestration to adapt content across cultures and markets. The company has a global team with offices in Europe, APAC, and the US, fostering a collaborative and innovative environment.
You will own customer retention across your portfolio, managing renewals and collaborating with Account Managers on QBRs and growth opportunities.
You will drive product adoption and account growth by leading training, best practices, and embedding Brandwatch into customer workflows.
You will act as a trusted advisor, building relationships with executive stakeholders and ensuring customers achieve business outcomes.
We are the global leader in consumer and media intelligence, engagement, and communication solutions, equipping PR, marketing, and social media professionals with data-driven tools. With over 75,000 companies and 84% of the Fortune 500 as clients, we foster an inclusive culture where employees can be their authentic selves and perform at their best.
Manage a portfolio of 45-55 mid-market accounts, driving adoption, retention, and growth.
Lead strategic success plans, QBRs, and executive briefings that tie product value to business impact.
Run renewals and expansions end-to-end with principled negotiation and accurate forecasting.
CaptivateIQ offers a sales performance management platform for planning, managing, and optimizing sales performance. It's a fast-growing startup backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, serving companies like Netflix, Figma, and Stripe.
Own and develop a portfolio of key enterprise clients, building long-term strategies for growth, adoption, satisfaction, and retention.
Develop a deep understanding of Didomi's product suite and generate new qualified opportunities through use cases and strategic recommendations.
Manage the full commercial relationship from discovery to closing, including upsell and cross-sell within existing accounts.
Didomi is a consent management platform that helps companies manage user consent and data privacy. With more than 2,000 customers, they focus on strategic enterprise account management.
Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization.
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes.
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.
Manage a team of Customer Success Managers across the Americas region.
Oversee the entire customer lifecycle including onboarding, adoption, expansion, and renewals.
Serve as the primary liaison for clientele, ensuring satisfaction and value realization.
Cyberint is a market leader in External Risk Management, helping organizations accelerate detection, response, and remediation of external threats. The company was recently acquired by Check Point, which has been recognized as one of the World's Best Companies and Best Places to Work for five consecutive years.
Drive commercial targets and revenue growth across new and existing customers.
Run structured discovery to understand customer recruitment workflows and challenges.
Leverage platform usage data and market signals to spot expansion opportunities.
GOhiring is the leading software company for automated job posting and recruiting analytics. Our platform helps recruiters manage the entire job posting process in one place. We are a small, high-trust team with creative freedom and autonomy.
Own and manage a portfolio of 50–60 customers across EMEA, building trusted relationships and driving retention.
Proactively identify risks and upsell opportunities, coordinating with internal teams to ensure seamless customer experience.
Bring customer insights back to improve products and processes, working independently in a fast-moving remote environment.
Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance. They are a growing international company committed to diversity and enabling people to work from anywhere.
Define and own the company-wide Customer Success strategy across the entire customer lifecycle.
Build and lead the Account Management function from near-scratch to drive retention and expansion.
Coach and develop a team of managers while partnering cross-functionally with Product, Engineering, and Sales.
Tapcheck is a digital platform offering on-demand pay access to employees, available at no cost to employers. The team is passionate about improving financial wellness and operates with values of humility, grit, and continuous improvement.
Own a portfolio of enterprise accounts, driving retention and expansion through strategic partnerships.
Manage the end-to-end post-sale journey, including onboarding, adoption, and renewals.
Analyze customer data to provide proactive insights and lead executive business reviews.
Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.
Own a $5M-$6M book of 35-45 mid-market and enterprise partnerships end-to-end: implementation, utilization, renewal, and expansion.
Lead renewals and expansion, carrying a quarterly revenue target, building the commercial case, and closing without being told.
Build durable trust with HR, People Ops, and L&D buyers, framing coaching ROI to defend spend to CFO.
Mento increases human potential through coaching, believing the future of coaching is human+ai. They are a remote-first US company with 5x user growth, 3x revenue growth, $9.5M raised, and partners like Anthropic, Gusto, and 1Password.
Manage a portfolio of 45–55 mid-market accounts, driving adoption, retention, and growth while leading renewal and expansion conversations.
Build multi-threaded relationships across personas from comp admins to C-suite, delivering compelling QBRs and executive briefings.
Proactively identify risks, present accurate weekly forecasts, and serve as the voice of the customer with Product and Engineering teams.
CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, it empowers high-growth companies like Netflix, Figma, and Stripe and is on a fast-growing team committed to solving complex sales performance problems.
Drive customer success and value realization for enterprise clients, ensuring adoption and measurable outcomes.
Act as a trusted advisor guiding AI-driven transformation and building strong stakeholder relationships.
Identify and drive expansion opportunities across new use cases and automation initiatives.
Parloa makes every customer conversation effortless through agentic AI for customer experience. We have powered over one billion interactions and are backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, with a culture of fast execution and direct feedback.
Generate new SaaS license revenue through account planning, territory planning, prospecting, and field sales activities.
Develop relationships with C-level decision-makers and oversee customer relationship mapping within the account team.
Act as a trusted advisor to clients, understanding their business challenges and guiding them on how ServiceNow supports their IT roadmap.
ServiceNow is a global market leader providing AI-enhanced cloud technology to over 8,100 customers, including 85% of the Fortune 500. Founded in 2004 in San Diego, the company fosters a culture of innovation and customer success in a distributed work environment.
Develop relationships with multiple C-suite decision makers across all product sales.
Oversee client relationship mapping and orchestrate account strategy with a broad virtual team.
Be a trusted advisor to customers by understanding their business and advising on IT roadmap.
ServiceNow is a global market leader providing an AI-powered cloud platform to over 8,100 clients, including 85% of the Fortune 500. The company fosters an AI-native culture where technology and talent work together, with a strong focus on innovation and customer success.
Own and lead a high-value enterprise account, driving adoption, renewal, and expansion.
Build trusted strategic relationships across complex organizations and stakeholders.
Analyze customer usage data to improve engagement, retention, and growth.
The company provides an innovative SaaS and Generative AI platform for creative and advertising teams. It is a collaborative, fast-moving environment focused on the responsible use of AI and scalable customer success practices.