Senior Customer Success Manager

ABOUT THE ROLE:

• You will own a portfolio of 35-45 partner accounts representing $5M-$6M in ARR, end to end: implementation, utilization, renewal, and expansion.
• You are the strategic point of contact for People and L&D leaders, accountable for retention and growth.
• This is a strategic partnership role in a relational selling business, not a support role.

WHAT YOU'LL OWN:

• A $5M to $6M book, end to end. You set the pace, you own the number, you own the outcomes.
• Renewals and expansion. You carry a quarterly revenue target, lead renewal conversations, spot expansion signals, and close.
• The People and L&D relationship. You build durable trust with HR, People Ops, and L&D buyers.

WHO WE'RE LOOKING FOR:

• 7+ years in customer success or account management at a B2B SaaS company, with real seniority.
• You know the HR, L&D, and People Ops buyer cold. This is non negotiable.
• You are commercially sharp and relationally excellent, treat relationships as the path to revenue.