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The Role:
- You will own long-term customer success and retention across a portfolio of brands and agencies.
- You will build strong relationships and ensure customers achieve real value from Brandwatch.
Duties & Responsibilities:
- You will manage renewals, QBRs, and retention plans, driving adoption and growth.
- You will act as the customer's voice, sharing feedback and coordinating with support teams.
Essential Skills & Experience:
- You have 3+ years in Customer Success, ideally in SaaS, with Nordic market experience.
- You are fluent in Danish and English, with strong CRM and social listening skills.
Cision
We are the global leader in consumer and media intelligence, engagement, and communication solutions, equipping PR, marketing, and social media professionals with data-driven tools. With over 75,000 companies and 84% of the Fortune 500 as clients, we foster an inclusive culture where employees can be their authentic selves and perform at their best.