Contact Center Executive

Responsibilities:

• Engage with clients and callers professionally to deliver high-standard customer service.
• Manage bookings, amendments, special requests, and cancellations across channels.
• Meet defined SLAs and KPIs while adapting to changing priorities.

Requirements:

• Strong customer-service orientation with excellent active listening skills.
• Professional proficiency in English, both spoken and written.
• Reside in Jundiaí, Brazil and follow established procedures.

Benefits:

• Attractive benefits package and multicultural work environment.
• Exposure to international clients and travel-industry partners.
• Career development opportunities locally and internationally.

About the role:

• Support clients and suppliers in a fast-paced international travel environment.
• Handle customer inquiries, bookings, and supplier coordination.