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Key Responsibilities:
- Collaborate with the Business Owner and Project Manager to prioritize requirements and define the roadmap.
- Analyze and document business requirements for the Consumer Experience Operation across multiple channels.
- Support the migration of the current Core CRM to Salesforce Service Cloud.
Must-Have Skills:
- 3 to 5 years of experience as a Business Analyst or in a similar product management role.
- Strong background in Customer Experience environments.
- Proficient in Business English (written and conversational).
Preferred Skills:
- Experience in Contact Center operations or Business Process Outsourcing (BPO).
- Familiarity with Salesforce Service Cloud and its functionalities.
- Knowledge of product management methodologies.
Benefits:
- Health and dental insurance.
- Meal and food allowance and childcare assistance.
- Extended paternity leave and partnership with gyms via Wellhub.
CI&T
CI&T helps large enterprises transform AI potential into business impact with AI deployment and tech-integrated solutions. They have 8,000 employees across 25 countries, collaborating to build solutions with real impact.