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• Act as the bridge between client business needs and engineering team technical solutions.
• Write clear user stories with acceptance criteria and support backlog prioritization and refinement.
• Apply agile and Lean thinking to turn complex problems into continuous value delivery.

CI&T helps large enterprises transform AI potential into business impact with AI-native solutions and tech-integrated strategies. With 30 years of experience and 8,000 employees across 25 countries, they foster a collaborative culture focused on innovation and continuous learning.

• Analyze CRM data to identify trends and insights that inform business decisions.
• Manage and optimize CRM workflows, focusing on Salesforce Service Cloud.
• Collaborate with customer experience teams to improve tooling and system efficiency.

Our partner is a company focused on improving systems for exceptional customer experiences. They are committed to empathy, operational excellence, and continuous improvement, though specific size and culture details are not provided in this posting.

• Participate in discovery meetings to gather insights and requirements.
• Engage in refinement and readiness activities, defining tasks and estimating effort.
• Collaborate with the development team to define architecture and design of solutions.

We help large enterprises transform the potential of AI into real business impact. We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact.

• Turn complex frameworks into simple, compelling narratives that teams can execute confidently
• Support the creation of pitches that tell powerful stories through strategy, data, and insight
• Run strategy sessions grounded in lifecycle thinking, best practices, and proven CRM principles

We are a rapidly scaling Braze and Snowflake agency transforming how digital marketing, product, and engineering teams connect. We have grown quickly in five years and are now gearing up to hit $100M in revenue, with a culture of ownership, collaboration, and growth.

• Lead regional and global technology deployment and operational improvement initiatives across Order-to-Cash and Customer Service processes.
• Coordinate cross-functional stakeholders and drive the implementation of digital tools like Palantir, Salesforce, and Five9.
• Analyze complex datasets to deliver actionable insights, dashboards, and recommendations to senior leadership.

This organization partners with global companies to drive technology deployment and process improvement in customer service and order-to-cash operations. It offers a supportive, inclusive, and diverse working environment with opportunities for professional growth.

• Act as primary point of contact for client accounts, managing communication and deliverables throughout engagements.
• Translate complex business needs into clear technical specifications for delivery teams.
• Manage multiple client engagements simultaneously, balancing priorities and risks.

Our partner is a fintech company that delivers technical solutions to clients. They foster a collaborative, transparent, and purpose-driven culture with opportunities for growth and cross-functional collaboration.

• Serve as primary administrator and technical owner of Gainsight CS, configuring and maintaining objects, fields, health scores, CTAs, and automation.
• Build and manage Journey Orchestrator programs, rules engine configurations, and automated customer health signals.
• Partner with Customer Success leadership to translate lifecycle strategies into scalable workflows and ensure platform governance.

Lone Wolf Technologies is transforming how we deliver Customer Success across a large and diverse customer base. The company values hands-on technical expertise and operational excellence in a collaborative environment.

• Engage directly with domain teams to gather and structure requirements.
• Formalize business rules, data validation logic, and KPI definitions.
• Support user acceptance testing of certified data products prior to sign-off.

CI&T helps large enterprises transform the potential of AI into real business impact. With 30 years of experience, we are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact.

• Elicit, analyze, and validate business needs of project stakeholders through workshops and other methods.
• Translate conceptual requirements into functional requirements, creating process models and specifications.
• Manage multiple concurrent client engagements, prioritize requirements, and leverage AI tools to accelerate delivery.

We are a full-service experience design and technology consultancy delivering connected digital solutions. We cultivate a vibrant culture for extraordinary people, uphold high standards, and create value for clients and stakeholders.

• Lead executive interviews and workshops to uncover root-cause business problems and define project vision.
• Translate business needs into structured requirements for AI, data, and automation solutions.
• Manage stakeholder relationships and ensure technology investments deliver measurable business outcomes.

The partner company is a consulting firm that helps enterprises leverage AI, data, and automation for digital transformation. They offer a remote-first work environment with a culture of ownership, strategic thinking, and collaboration.

• Conduct 360° analyses with autonomy and empathy in appeal and fraud suspicion cases, deciding on account blocking or unblocking.
• Investigate false eligibilities, illegal plan resale, impersonation, account takeover, and check-in validations.
• Use CRM tools (Zendesk, Darwin) and data platforms (Metabase, spreadsheets) for detailed evidence analysis and operational insights.

Wellhub is a corporate wellness platform that connects employees worldwide to top partners in exercise, mindfulness, therapy, nutrition, and sleep. With offices in New York and teams across Europe, North America, and South America, they foster a culture of well-being, collaboration, and diverse perspectives.

• Participate in the full project lifecycle, from requirements gathering and analysis to testing and implementation.
• Collaborate with leaders to define strategies and priorities, ensuring alignment across stakeholders.
• Analyze business processes and systems, proposing continuous improvements to optimize performance.

Redbee is an Argentine technology company with over 14 years of experience redefining digital products in the financial industry. They are obsessed with delivering fast, quality value and fostering a happy, growth-oriented culture with a remote-first approach.

• Lead strategic planning and roadmap structuring for an international product refactoring project.
• Collaborate with cross-functional international teams and clients, driving data-driven decisions.
• Own the product vision and technical discovery, ensuring alignment with business goals and user needs.

We help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions. With 30 years of experience, we are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact.

• Manage the onboarding experience for new customers, conducting online and in-person training.
• Troubleshoot customer issues and ensure successful implementation of Flash hardware and software.
• Work closely with customers to understand their operational needs and demonstrate value of Flash solutions.

Flash is a company that creates seamless parking experiences and sustainable solutions for smarter cities. They are a team of innovators shaping the future of parking and charging, with a focus on customer success and technology.

• Act as liaison between business and software delivery teams, gathering requirements and translating them into functional specifications.
• Conduct thorough analysis of business processes and workflows to identify improvement opportunities.
• Perform data analysis, manage project documentation, and support testing and end-user training for successful project adoption.

3Pillar Global is an AI transformation partner helping enterprises build AI-native products and intelligent agents. With teams across North America, Europe, Latin America, and Asia, they work with ambitious companies in financial services, healthcare, media, and technology, fostering a global, remote-first culture focused on well-being and collaboration.

• Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
• Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
• Evolve customer onboarding strategy and communicate product changes to stakeholders.

ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.

• Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and process observation.
• Translate business needs into clear, actionable user stories, acceptance criteria, and functional specifications.
• Facilitate User Acceptance Testing, including test scenario development, coordination, defect triage, and resolution tracking.

• Design and launch digital Customer Success programs across the employer lifecycle, including automated onboarding, activation, and renewal campaigns.
• Build customer health scoring models and dashboards to track engagement, adoption, and program ROI for a B2B2C model.
• Own customer inquiries and escalations for tech-touch accounts, establishing triage paths and feeding insights back into program improvements.

Tapcheck is a digital platform offering on-demand pay access to earned wages, helping employees relieve financial stress without high-interest loans. The team is passionate about improving financial wellness and values humility, grit, and continuous improvement in a collaborative environment.

• Own and lead a high-value enterprise account, driving adoption, renewal, and expansion.
• Build trusted strategic relationships across complex organizations and stakeholders.
• Analyze customer usage data to improve engagement, retention, and growth.

The company provides an innovative SaaS and Generative AI platform for creative and advertising teams. It is a collaborative, fast-moving environment focused on the responsible use of AI and scalable customer success practices.

• Facilitate meetings to understand business pain points and translate into functional system design.
• Partner with stakeholders to deliver solutions that improve user experience and reduce cost.
• Support Agile ceremonies and manage backlog including user story creation and prioritization.

We are a leading online employment marketplace that connects job seekers to opportunities using AI-driven smart matching technology. We offer a fun environment with work-life balance and value employee well-being.