Source Job

Brazil

  • Lead regional and global technology deployment and operational improvement initiatives across Order-to-Cash and Customer Service processes.
  • Coordinate cross-functional stakeholders and drive the implementation of digital tools like Palantir, Salesforce, and Five9.
  • Analyze complex datasets to deliver actionable insights, dashboards, and recommendations to senior leadership.

Project Management Data Analysis Process Improvement Stakeholder Management Salesforce

20 jobs similar to Customer Service Projects Lead

Jobs ranked by similarity.

Brazil

  • Lead complex, strategic programs from concept to delivery, ensuring alignment with business objectives.
  • Manage portfolios with multi-million-dollar budgets and drive transformation initiatives.
  • Advise senior leadership on governance, resources, and program execution in a matrixed environment.

The company is a science-driven, highly regulated organization delivering strategic programs across multiple business units. It fosters a collaborative global culture with a focus on transformation and high-impact initiatives.

$126,422–$189,634/yr
US

  • Design and implement a standardized, scalable project management methodology (e.g., Agile, Waterfall, Hybrid) to ensure consistency and quality.
  • Lead process improvement initiatives, analyzing inefficiencies and optimizing core business processes across the organization.
  • Manage capacity and demand, develop KPIs, and mentor teams to foster a culture of continuous improvement.

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and the chronically ill. They have built a passionate team focused on transforming senior lives, offering ample room for growth and innovation in a fast-growing company.

Philippines

  • Manage end-to-end project lifecycle for Professional Services, from setup to closure, ensuring data integrity and operational excellence.
  • Report key metrics (utilization, billing, bookings) to services leadership and analyze weekly trends.
  • Ensure compliance, automate processes using AI tools, and handle month-end close for Workday.

Anaplan is a team of innovators focused on optimizing business decision-making through their AI-infused scenario planning and analysis platform. With over 2,400 global companies as customers, including Coca-Cola and LinkedIn, they foster a Winning Culture that values diversity, inclusion, and ambitious goals.

Brazil

  • Develop and maintain the AI Change Strategy and integrated adoption plan.
  • Lead stakeholder engagement and coordinate communications across the programme.
  • Build AI communities and lead high-impact engagement initiatives at scale.

This company is undergoing a major global AI transformation programme. It operates in a dynamic, international environment with a focus on technology adoption and employee engagement.

US

  • Manage 40+ concurrent customer implementations from handoff to launch.
  • Coordinate cross-functional teams and maintain clear customer communication throughout the implementation lifecycle.
  • Leverage AI tools and automation to improve productivity and portfolio accuracy.

We are a SaaS company focused on delivering successful customer implementations through disciplined project management. Our culture emphasizes proactive communication, operational discipline, and practical problem-solving in a fully remote environment.

Latin America

  • Own and anchor multi-stream project lifecycles, ensuring rigorous timeline adherence and scope governance.
  • Lead strategic cross-functional alignment with client executives and engineering leads to establish clear technical roadmaps.
  • Mentor mid-level project managers and elevate delivery practices across the organization.

CodeRoad provides end-to-end software development services, helping businesses scale with ideal infrastructure solutions. They offer nearshore technology services including staff augmentation, dedicated IT teams, and software engineering to empower businesses in a changing digital landscape.

Philippines Latin America South Africa 3w PTO

  • Own engagement access setup and governance, ensuring every new engagement has full system access before kickoff.
  • Coordinate cross-service-line operations and recruiting, keeping hiring moving against committed timelines.
  • Build and maintain SOPs, process documentation, and handoff workflows that survive without you in the room.

Cloud Accountant Staffing provides financial backbone services for ambitious consumer brands, combining strategy consulting rigor with Big Four precision. It is a fast-growing firm with a culture of ownership, continuous learning, and innovation.

Latin America

  • Serve as primary point of contact for daily project updates, timeline tracking, and status reporting.
  • Manage multiple projects and clients in parallel, balancing competing priorities.
  • Lead and coordinate multidisciplinary, multicultural project teams, ensuring alignment.

Nortal shapes digital transformation, delivering complex solutions for global enterprises and public sector organizations. The company nurtures a vibrant remote community focused on autonomy, open communication, and work-life balance.

Brazil

  • Lead, coach, and support a remote outbound sales team to achieve performance targets and key metrics.
  • Build, improve, and implement sales playbooks based on performance insights and market feedback.
  • Analyze team performance data to identify improvement opportunities and drive operational excellence.

Jobgether is a hiring platform that uses AI-powered matching to connect candidates with global companies. It operates remotely and focuses on fair, efficient recruitment processes.

$40,000–$45,000/yr
Latin America

  • Own HubSpot data hygiene and build clean deal-desk processes.
  • Standardize account management workflows from proposal to signed contract.
  • Maintain customer health score inputs and cohort reporting.

A bootstrapped, US-based B2B SaaS company in the earned-media / digital-PR space that helps brands place stories on major publisher wires. Small, frugal, and moving fast.

$700–$1,000/mo
Brazil

  • Design and optimize automated CRM journeys using Xtremepush.
  • Analyze customer data to improve segmentation and campaign performance.
  • Collaborate with BI and Product teams on scalable CRM solutions.

Marjo is a marketing company that specializes in data-driven CRM automation and personalized customer journeys. The company operates fully remotely in Brazil, fostering a culture of experimentation and cross-functional collaboration.

Latin America

  • Anchor delivery execution by breaking down complex program requirements into manageable backlogs and unblocking daily POD activities.
  • Lead and mentor cross-functional PODs through structured feedback, 1:1 sessions, and performance evaluations.
  • Drive strategic client partnerships as the primary delivery point of contact, managing expectations and identifying account expansion opportunities.

CodeRoad provides end-to-end software development services, helping businesses scale with ideal infrastructure solutions. They operate as a nearshore technology services company with a high-performing POD structure, fostering a culture of continuous mentorship and team growth.

Global

  • Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
  • Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
  • Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.

Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.

Brazil LATAM

  • Assist with CRM and marketing automation workflows for sales, marketing, and business operations.
  • Support setup, testing, monitoring, and refinement of automated campaigns for lead nurturing and engagement.
  • Collaborate across teams to optimize integrations, troubleshoot issues, and improve reporting.

UK EMEA APAC Unlimited PTO 26w maternity 13w paternity

  • Lead the regional PMO function to achieve revenue, margin, and utilisation targets across EMEA/APAC.
  • Drive operational excellence by creating consistent processes, governance, and reporting for project and service delivery.
  • Act as a senior escalation point and coach team leads to ensure high performance and client satisfaction.

The Adaptavist Group is a global family of companies that helps businesses improve through teamwork, technology, and processes, delivering enterprise software and services across ecosystems like Atlassian and AWS. They are a remote-first employer with a trusting, flexible culture and generous family policies.

Brazil

  • You will own and manage supply chain planning and reporting applications throughout their lifecycle.
  • You will gather, analyze, and document business and technical requirements.
  • You will lead system testing, manage upgrades, and act as a key liaison between IT and stakeholders.

The partner company is a healthcare and life sciences organization focused on digital transformation. It offers an inclusive, compliance-focused environment with opportunities for professional growth.

Brazil

  • Drive end-to-end sales to expand Clara's client base in the Northeast region of Brazil.
  • Leverage a strong local network to generate high-quality leads among finance leaders in Recife.
  • Collaborate cross-functionally with marketing and product teams to align market insights and optimize sales processes.

Clara is a leading B2B fintech for spend management in Latin America, helping over 20,000 businesses with corporate cards, bill pay, and financing. The company is backed by top global investors and has a fast-paced, high-ownership culture focused on innovation and impact.

Brazil

  • Coordinate technology projects with structured planning and governance.
  • Maintain project plans, schedules, and tracking controls across multiple initiatives.
  • Facilitate communication between stakeholders, technical teams, and business areas.

Our partner is a technology-driven company focused on coordinating technology projects. The company size is not specified, but it offers a collaborative, remote work environment.

EMEA

  • Lead customers through the initial implementation of Moveworks and new product offerings, often with a services partner.
  • Manage engagement governance, timeline, scope, risk, change management, resourcing, and reporting.
  • Mentor team members and partners to achieve engagement deliverables and promote customer goals.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together.

Spain Portugal Romania

  • You will lead the end-to-end transformation of our Customer Service platform, including Zendesk implementation and AI integration.
  • You will drive discovery, solution design, and workflow optimization across contact channels to improve efficiency.
  • You will collaborate with cross-functional teams to deliver and measure the impact of new systems and automation initiatives.

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages, helping people travel the world with an inclusive, international team of over 48 nationalities.